About the Opportunity

The Administrative Services Officer plays a vital role in supporting the Public Trustee's Customer Services Division by delivering high-quality customer service and administrative support. This role is ideal for someone who enjoys variety, thrives in a fast-paced environment, and is passionate about helping others.

Key aspects of the role include:

• Providing professional reception and telephone support, managing enquiries and directing clients appropriately.
• Maintaining accurate records and updating client databases and correspondence.
• Preparing and processing documentation in line with internal procedures and service standards.
• Liaising with internal teams and external stakeholders to support service delivery.
• Assisting with document handling, filing, and operational reporting.
• Ensuring compliance with relevant legislation, policies, and procedures.
• Contributing to a respectful, inclusive, and high-performing team culture.

What You'll Need to Succeed

• Experience in administrative or customer service roles.
• Strong written and verbal communication skills.
• Ability to manage competing priorities and meet deadlines.
• High attention to detail and accuracy in data entry and record-keeping.
• Proficiency in Microsoft Office applications, particularly Word and Excel.
• Ability to work both independently and collaboratively.
• Commitment to ethical conduct and public service values.

Desirable:

• Experience working with vulnerable clients or people with complex needs.
• Familiarity with government processes or service delivery environments.

What We Can Offer You

• A central CBD location with easy access to public transport and amenities.
• Flexible working arrangements that support work-life balance.
• A collaborative and supportive team environment.
• Opportunities to contribute to meaningful public service outcomes.
• Professional development and career growth within the Attorney-General's Department.

About the Business

The Office of the Public Trustee (Public Trustee) operates as part of the Attorney-General's Department and was established on 1 January 1881, under the Public Trustee Act 1995 (SA). It offers services to South Australians, including will preparation, powers of attorney, and administration of deceased estates and trusts.

The Public Trustee also manages the personal, legal, and financial affairs of individuals who are unable to handle these matters on their own. At the heart of our work is our commitment to protecting the wishes and interests of those we serve.

For more information about the Attorney-General's Department and also the Officer of the Public Trustee, please visit https://www.agd.sa.gov.au/ and publictrustee.sa.gov.au

Special Conditions for Employment

Employment is dependent upon a National Police Certificate clearance that the AGD finds satisfactory. Successful applicants will be provided further information if an interview is requested. Forms are not to be lodged directly with SA Police (SAPOL) under any circumstances and any fees incurred by applicants in doing so will not be recoverable from the AGD.

Employment-related Screening Check required.

Some out of hours work may be required.

How to Apply

Please email your resume and cover letter to Carlie Lang at [email protected], for more information please request the job application pack and job and person specifications.

The Attorney-General's Department values workplace diversity and is committed to providing a supportive, inclusive and respectful work environment.

Aboriginal and Torres Strait Islander People and people with disability are strongly encouraged to apply.

The South Australian public sector supports flexible ways of working including part-time working arrangements wherever reasonably possible. The sector is diverse and desires to increase in diversity and to create opportunities for more South Australians.

We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace. If you have any support or access requirements, we encourage you to advise us at the time of application via the contact above or our website https://www.agd.sa.gov.au/.

Applications close: 25/10/2025

Flexibility Statement

The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.