Collections & Credit Manager - Energy Retailer

Full-time | Based in Edgecliff | $100K-$120K + Super (Depending on Experience)

Are you an experienced leader in the utilities or energy sector who thrives in a fast-paced, customer-focused environment? This is an exciting opportunity to lead a high-performing team at a growing, dynamic energy retailer committed to delivering exceptional service across Australia.

About the Company

Our client is a leading national utility retailer supplying electricity and gas to over 120,000 households and small businesses across Victoria, New South Wales, South Australia, and Queensland. Known for their commitment to service excellence, innovation, and compliance in a complex, highly regulated industry, they're continuing to expand and invest in their people and processes.

About the Role

Reporting into the Head of Credit, you'll lead the Credit & Collections team, responsible for managing the end-to-end collections process for electricity and gas accounts.

You'll ensure all compliance obligations around hardship and payment difficulty programs are met while maintaining a customer-first approach. This role requires strong leadership, operational oversight, and an in-depth understanding of the energy retail landscape.

This is a full-time, office-based role located in Edgecliff, offering the opportunity to make a genuine impact within a growing organisation.

Key Responsibilities

• Lead and support a team handling outbound and inbound collections on overdue energy accounts
• Ensure strict compliance with all regulatory requirements, including hardship and payment assistance obligations
• Oversee key operational functions within finance, including:
• Energy concessions and state-based concession applications
• Government grant applications and allocations
• Payment plan validations and hardship inbox responses
• Debt referral, sale processes, and insolvency management
• Direct debit, refunds, Centrepay, and payment investigations
• Default listings and related complaints management
• Account adjustments and inactive account control reporting
• Manage relationships with state trustees, legal representatives, and external collection agencies
• Drive system and process improvements to enhance efficiency, accuracy, and compliance
• Collaborate with different stakeholders across the business to deliver optimal outcomes

About You

• Proven experience leading collections or credit operations teams (ideally in the energy or utilities sector) or you have a strong credit collections experience and ready to step in a leadership role
• Strong expertise in credit management and collections processes
• Deep experience in system and process change, driving efficiency and improvement initiatives
• Comfortable navigating compliance requirements and willing to take responsibility for adherence
• Excellent stakeholder management and communication skills
• Analytical, organised, and able to work effectively in a fast-paced, regulated environment

Why You'll Love It

• The opportunity to manage and build a team
• Work in a supportive, values-driven culture
• Opportunity to make a real impact on processes and customer experience
• Be part of a growing energy retailer with exposure to complex, rewarding projects

If you're a results-driven collections and credit professional looking to take on a leadership role with compliance, systems, and stakeholder impact at the forefront, this is your next career step.

Apply now or contact Yani Bormans at [email protected] or 0473 656 316 for a confidential discussion.

This is a on-site position.

06800-0013315508

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