Technical Sales Specialist – Pre-Sales

Join Techwell and help Australian businesses thrive through innovative technology solutions.

About Techwell

Techwell is a leading managed services provider based on the Gold Coast, delivering end-to-end technology solutions for SMEs and corporate clients across Australia. We specialise in managed IT services, cybersecurity, cloud infrastructure, unified communications, and enterprise mobility. Our customer-first approach ensures tailored solutions that streamline operations, enhance security, and drive business growth. A key differentiator: Techwell is at the forefront of embedding artificial intelligence (AI) into our technology solutions, helping clients accelerate innovation, gain actionable insights, and enhance productivity. By harnessing AI, we deliver smarter, more adaptive systems that truly set our services apart. We are committed to excellence, innovation, and living our company vision: Grow together. Deliver brilliantly. Thrive as one.

The Opportunity

We are seeking a commercially astute and technically-minded Technical Sales Specialist to join our pre-sales team. In this pivotal, customer-facing role, you’ll partner with Business Technology Advisors to translate complex needs into value-driven solutions, and work closely with our IT Engineers to design and customise offerings that address even the most challenging requirements - including advanced AI-powered capabilities.

Key Duties & Responsibilities

Lead technical discovery sessions with prospects to identify real business needs, integration challenges, and requirements.

Collaborate with Business Technology Advisors to qualify leads and develop technical sales strategies.

Partner with IT Engineers to design, customise, and document robust solutions across managed IT, cybersecurity, cloud, mobility, and AI-powered technologies.

Prepare detailed technical proposals, solution architectures, and responses to RFPs and tenders.

Deliver engaging product demonstrations and technical presentations for stakeholders from C-level to IT managers.

Act as the primary technical advisor during the sales cycle, skillfully addressing client questions and integration/compliance issues.

Support competitive analysis and help drive service development improvements.

Ensure seamless handover from sales to implementation, and maintain ongoing client relationships.

Champion best practice, continuous improvement, and knowledge sharing within the team.

Key Attributes

Positive, solution-focused mindset and strong growth mentality.

Resilient, composed and adaptable within a fast-paced setting.

Outstanding verbal and written communication – able to clarify complex technical topics for all audiences.

Meticulous attention to detail and strong organisational ability.

Results-driven, accountable, and committed to collaboration and initiative.

Genuine passion for technology and continuous learning.

Skills & Experience

Essential:

Bachelor’s degree in Information Technology, Business, Engineering, or related field preferred; TAFE qualifications considered.

Minimum 2 years in technical pre-sales, solutions engineering, or customer-facing IT role (MSP/IT services experience desirable).

Deep understanding of managed IT services, cybersecurity, cloud, and/or mobility.

Experience with B2B sales process, technical proposal writing, RFPs, and CRM.

Proficiency in technical analysis, solution design, and proactive problem-solving.

Excellent communication skills.

Desirable:

Relevant industry certifications (Microsoft, Cisco, VMware, cybersecurity).

Familiarity with Australian compliance/security frameworks.

Experience in enterprise mobility management or unified communications.

Exposure to government/enterprise/regulated sector clients.

Why Join Techwell?

Be part of an innovative, growth-focused MSP.

Deliver tangible and genuinely transformative change to businesses through leading-edge technology—including AI.

Supportive, inclusive team and leadership committed to professional development.

Modern Gold Coast HQ with onsite café and regular team events.

Clear pathways for career progression and accreditation.

Ongoing training, professional development, and industry certification support.

Genuine involvement in business planning – your voice matters!

Minimum Requirements

Legal right to work in Australia

Ready to grow together and deliver brilliantly? Submit your CV and a cover letter explaining your relevant experience and motivation to join Techwell.

Techwell is an equal opportunity employer. We celebrate our diverse, supportive team and are committed to fostering a workplace where all can thrive as one.