About RainCo

RainCo is a tapware and hardware brand known for its focus on quality, craftsmanship, and connection.

We work with builders, designers, and homeowners who care about good design and reliable service.

As our business continues to grow, we're looking for someone to be the friendly, professional voice at the other end of the phone — helping customers find what they need and keeping our communication smooth and efficient.

The Role

This role combines sales support, customer service, and reception.

You'll be the first point of contact for RainCo's customers — managing incoming calls, emails, and online enquiries.

Your day will include:

Answering inbound calls and emails with professionalism and care.

Qualifying enquiries — directing them to the right department or handling the request yourself.

Responding to general B2C sales enquiries, checking stock, creating quotes, and processing orders.

Following up on website leads and sample requests.

Supporting the sales team with administration and communication.

Maintaining accurate records in Shopify and Monday.com.

This is a dynamic, hands-on role — ideal for someone who enjoys organisation, multitasking, and genuine customer connection.

About You

You'll shine in this role if you:

Have experience in customer service, internal sales, or reception within a product or trade-related business.

Possess 2-3 years of experience in customer service, internal sales, or reception roles.

Communicate clearly and confidently, both on the phone and over email.

Enjoy helping people and finding solutions.

Are organised, proactive, and able to manage multiple enquiries at once.

Are comfortable using systems like Shopify, Monday.com, or similar CRM tools.

Have an interest in design, interiors, or home products (a bonus, not a must).

Must have Australian work rights to be eligible for this position.

Why Join RainCo

Be part of a small, supportive team where your contribution truly matters.

A role that blends customer interaction with sales and coordination.

Beautiful product range and growing national brand.

Full-time position with competitive salary and room to grow as RainCo expands.