Why IFYS?

At IFYS, our overarching goal is to foster an environment that nurtures the growth and development of all individuals who access our services. We strive to ensure that those who engage with our services feel valued, supported, and inspired. Equally vital is our commitment to cultivate the same sense of well-being among our dedicated staff members.

We firmly believe that our most valuable asset is our people, and as such, we continuously assess and enhance our framework of support. We readily implement new practices and procedures, such as the Sanctuary Model of Care, which actively promotes emotional, social, moral, and physical well-being for both our staff and clients.

The opportunity

IFYS has a newly created position for an Administration Assistant to join our Outreach team. This position plays a vital role in supporting the Outreach team by undertaking the day-to-day administration tasks.

The Outreach program assists individuals on the Sunshine Coast who are experiencing homelessness through the provision of a holistic and collaborative multi-agency approach.

What's on offer?

• Fixed-term part-time employment contract until 30th June 2026
• Minimum 60 hours per fortnight, working hours between 8:30am to 4:30pm
• Work based in our Maroochydore Head Office
• Salary base $68,300 per annum pro rata + superannuation (hourly equivalent $34.58)
• Not-for-profit salary packaging options to increase take home pay (package up to $15,900 per FBT year)
• Positive and supportive work environment
• Free access to the CALM Premium App + Flight Centre personal travel discounts
• Access to the Employee Assistance Program (EAP)

Key responsibilities:

• Act as a first point of contact for stakeholders seeking support or accommodation or contacting the program, via phone or electronic communications
• Assist with reporting, data entry and record keeping in SHIP and CsNet platforms, including information collated from the Australian Homelessness Vulnerability Triage Tool (AHVTT)
• Assist in the management of relationships with accommodation providers including booking emergency accommodation
• Complete timely and accurate administrative tasks, including (but not limited to): data collection and entry, records maintenance, filing, preparation of agendas and minute taking
• Support the on-boarding process of new staff members in collaboration with the Outreach team
• Responsible for purchasing and ensuring accurate levels of stock and dealing with external suppliers

Key requirements:

• Demonstrated experience in administration support or similar
• Intermediate skill level with the Microsoft Office Suite, particularly Word, Excel and PowerPoint required
• Experience engaging with a diverse range of internal and external stakeholders
• The ability to work with initiative and autonomy
• Strong interpersonal, written and verbal communication skills
• Exceptional attention to detail and accuracy
• The ability to manage multiple and competing priorities

Must hold or be willing to obtain if successful:

• Valid Queensland Driver's License with no restrictions, and own reliable transport
• QLD Working with Children Check (Paid Blue Card)
• Licensed Care Service Suitability Check (LCS2)
• National Criminal History Check (a new check will be conducted through IFYS systems)
• Ability to provide two recent line manager references including your current employer

If you would like further information on this role, please call (07) 5438 3000 and ask to speak to Josh in the Recruitment team or email [email protected]

Applications Close: 5:00pm Friday 24th October 2025