The company & culture:

Join one of Australia's largest and most recognised financial institutions in the heart of Adelaide's CBD. You'll be part of a collaborative, customer-first culture where every interaction counts. If you're passionate about helping others and making a real impact, this is your chance to be the voice of the brand, connecting customers with the right solutions and delivering an exceptional experience every time.

This is a 3-month temporary contract on a full-time rotating roster (Monday–Sunday) with penalty rates for weekends and overtime.

Why you'll love this opportunity:

• Competitive hourly rate $35 - $36 per hour + super, and penalties for overtime - rates up to $63.27 per hour.
• Know that you're making a real difference in a customers' financial well-being.
• Enjoy a fast-paced, supportive team environment where you'll learn and grow.
• Be part of a company that values collaboration, innovation, and a commitment to our communities.
• Contracted role with a genuine opportunity for extension based on performance and business needs.

What you'll be doing:

• Be the friendly, helpful voice (or keyboard!) that guides customers through their banking journey.
• Confidently handle enquiries by providing accurate information and quick, effective resolutions via phone, email, and messaging.
• Use your excellent communication skills and empathy to build lasting relationships with customers.
• Educate and encourage customers to utilise self-service and digital channels, making their lives easier.

Who we're looking for:

• Customer service minds that are passionate about helping people!
• Excellent communication skills (written and verbal).
• Strong computer literacy and the ability to navigate multiple systems
• Resilience and adaptability in a fast-paced environment.
• Previous contact centre or customer service experience is ideal, but not essential.
• Full working rights for the duration of the 3 month contract.

Ready to join the team?

If you're motivated and customer-focused, apply now to be considered. Multiple roles available. Questions? Call us on 08 8232 6008.

** Interviews will be conducted ASAP! **