Full time

Location: On-Site 5 Days per week

For Immediate Start

About Us

Claratti is a dynamic and innovative company specialising in providing cutting-edge workspace solutions to businesses of all sizes. We foster a collaborative and technology-driven environment and are seeking a dedicated IT Systems Engineer to join our team.

The Opportunity

We're looking to add a highly skilled, experienced IT Support Technician to our amazing team to provide Systems and Networking support to our clients. The successful candidate will be responsible for managing and troubleshooting a range of hardware and software issues, including desktops, laptops, printers, servers, and network equipment. You will be responsible for managing and maintaining system performance, availability, and reliability while delivering high-quality customer service.

Key Responsibilities

Be the go-to person for all high-level IT support to our client for any item related to hardware, software, and network infrastructure

Install, configure, and maintain various operating systems and software applications

Troubleshoot and resolve technical issues related to desktops, laptops, printers, servers, mobile phones and network equipment

Troubleshooting Network Issues: Identifying and resolving network-related problems to ensure smooth operations

Provide support to end-users in person, over the phone, and via email

Set up and maintain user accounts and security groups in Active Directory

Identifying recurring incident trends and providing insights to peers and the Operations Manager

Implement and maintain backup and disaster recovery solutions

Collaborate with other teams to resolve complex technical issues

Document and maintain IT procedures and processes

Benefits and Culture

Join our dynamic team who thoroughly enjoy helping our clients and each other

Fantastic opportunity to be part of a fast-growing MSP

You're empowered to take ownership of issues and deploy fixes across all levels of support.

Technology Experience (Requirements)

Microsoft - HyperV, Azure, Office 365, Server

Cisco – CCNA Routing and switching (Working towards CCNP) is essential

AV and Firewall

Autotask and Datto (RMM)

Azure-based cloud environment (Preferred)

Proven experience in Cyber Security

Candidate Criteria

Minimum 2-3 years of experience in similar role providing IT support

Strong knowledge of Microsoft Windows and Office products

Proven network setup and configuration experience

Experience in managing and supporting network infrastructure including routers, switches, and firewalls

Good knowledge of virtualization technologies ie. VMware or Hyper-V

Familiarity with backup and disaster recovery solutions

Ability to communicate effectively with end-users and provide excellent customer service, at all times

Strong analytical and problem-solving skills

Ability to work independently and as part of a team

Must have experience using remote desktop support applications

Relevant industry certifications such as CompTIA A+, Network+, Security+ or MCSA/MCSE certifications are a plus

Hold a current Australian driver's license and be willing to conduct site visits (essential)

If not a current resident, be willing to relocate to Canberra (at your own expense).

Have your own reliable transport for site visits

Benefits and Culture

Join our dynamic team who thoroughly enjoy helping our clients and each other

Fantastic opportunity to be part of a fast-growing MSP

Empowerment to take ownership of issues and deploy fixes across all levels of support

How to Apply

If you meet the above criteria and are excited about this opportunity, please submit your CV and a cover letter detailing your relevant experience to [email protected]

Please note - only candidates who fit the criteria will be contacted.