Job description

Certainty Compliance provides compliance services to the financial services and energy sectors. Our clients range from start-ups to global household names. We help our clients get licensed in financial services in Australia and stay compliant using our ComplianceManager and PolicyManager (compliance as a service) products. We work flexibly, generally remotely, and completely online using our team software for constant communications.

This role provides frontline proactive support for our clients to help them maintain effective compliance systems. The role assists our project leads/senior consultants to deliver quality, timely work. It is a team-based role. Your key responsibility will be actioning key compliance tasks with/for clients and keeping your client projects administratively up-to-date to accurately reflect the status of all compliance tasks. More broadly, as part of the client support team, you will be trained to become a lead technical expert for one of our core automated workflow processes.

All tasks are set, supported, documented, and completed in Certainty’s client project software system. Your ability to understand regulatory rules and obligations, project management skills, timely and engaging communications, collaborative approach to teamwork, and patience with busy professional team members and clients will underpin your success in this role.

About you

Strong sense of role ownership paired with excellent communication skills.

Confident corresponding with enterprise clients at management and executive level.

Resilient, comfortable with change and working remotely.

Fast learner who is curious and wants to expand their skills and expertise.

Passion for financial services, compliance regulations, providing training, and using technology.

Responsibilities

Set up and maintain client task-based projects in our software, onboard clients and users, and provide training for clients in the use of our system to action tasks.

Provide exceptional support for clients to complete the calendar of regulatory compliance tasks via effective monitoring and actioning of our client task-based project system, and engaging with client employees via email, video conferencing, and telephone.

Triage and address/delegate/escalate incoming client communications to ensure they are actioned promptly.

Monitor client projects to maintain accurate and accessible client project documentation in accordance with administrative systems, processes and policies.

Coordinate and/or action the collation of compliance documents and map them against a quarterly project status checklist as well as respond to ad hoc client queries.

Contribute to the continuous improvement of client regulatory training materials, FAQs and workflow instructions in our practice manuals.

Support others as the lead technical expert on one of our automated compliance task workflow processes.

Minimum qualifications & skillset

A minimum of 2+ years’ experience in a B2B client facing role preferably gained in financial services, compliance or project management services in a SaaS-based work environment.

A client-service focus matched with a role ownership & learning mindset.

Strong written and verbal communication skills in business English.

Calm demeanour, and an ability to manage multiple tasks and follow up patiently.

Excellent user of MS Office software and email systems (Outlook and Gmail).

Preferred qualifications & experience

Diploma or tertiary qualifications in a business, finance, accounting, or similar discipline

RG146 General Knowledge of Financial Services or other relevant industry short courses

Experience working in a start-up, professional services, consulting, or financial services environment where you are communicating with and supporting corporate clients.

Experience using client project management, support ticketing, or helpdesk software.

Experience presenting training materials.

Working with us

We are a small business that punches above its weight. As we grow, we want to maintain a collegiate team spirit. We value diversity. We apply project management disciplines to the way we work.

We embrace technology. We have a remote first work policy, so our main office is in the cloud. We have been successfully working from home since 2020. We aim to meet quarterly as a team to work on business process improvements.

We maintain offices in Melbourne, Sydney and access to coworking spaces for when working from home is not ideal. We do not require anyone to attend an office. We think the future is likely to be a blend of work from anywhere and limited in person meetings.

We give our people flexibility because we want them to bring their best selves. Most roles are available as casual, part-time, full-time or contract and can scale up or down at your request for agreed periods with life's opportunities and challenges.

You must have the right to work in Australia and be physically located in Australia. As we work in regulated industries, the successful candidate will be required to complete background checks.

Employment Type

Casual or part-time (minimum 24 and up to 32 hours per week), flexible working hours can be negotiated.