Customer and Community Workstream Lead
Our client is seeking a Workstream Lead to develop a custom experience strategy that reflects best practice operations and innovative, future-focused service delivery.
In this permanent, full-time role, you will play a pivotal part in defining service standards, customer journey and frontline service models. You will develop a community engagement strategy that reflects local needs and values.

The ideal candidate will have proven experience as a workstream Lead, possess good negotiating skills, and have a sound understanding of today's practices.

What You Will Do:

• Develop a customer experience strategy
• Define the customer information strategy
• Develop a community engagement strategy
• Lead customer research and data analysis
• Coordinate engagement with stakeholders

What You Need to Have:

• Must have good verbal and written skills
• 3+ years of experience in a similar role.
• A sound understanding of today's practices.
• Negotiation skills

What We Offer in Return:

• Competitive salary
• Excellent working conditions
• Work with a high-performing team

Our client is an Equal Employment Opportunity employer. It proudly recruits and hires a diverse workforce and is committed to creating an inclusive environment for all employees.