The Responsibilities

• Provide immediate assistance to customers experiencing emergencies while traveling
• Handle incoming calls and messages with urgency, empathy, and professionalism
• Coordinate emergency services including medical evacuations, hospital admissions, or replacement travel arrangements
• Liaise with hospitals, doctors, service providers, and internal claims teams
• Keep detailed and accurate case notes

All the best bits!

• Work for a Major Global Travel Insurance Company
• Hybrid role - WFH up to 50% of the week
• Convenient location - Brisbane CBD
• Excellent career progression offered
• Excellent salary of up $85k + super + 10% annual bonus + Shift Loading

About You
To be successful in the role, you will have:

• Experienced in customer service, emergency response, or assistance (ideally within insurance, healthcare, or travel)
• Ability to manage emergency situations
• Able to work flexible hours, including night shifts and weekends as part of a rotating schedule
• Excellent communication skills

How to Apply

For immediate consideration, submit your resume via the 'Apply Now' link below