Cairns Kuranda Steam operates the Savannahlander. The Savannahlander is a 4 day railway journey that departs weekly for 39 weeks of the year on a Wednesday morning and returns on Saturday evening.

With no physical retail presence, our business and customer interaction is exclusively completed online or via the telephone. The role involves processing bookings through a defined process with established systems. Training on these systems will be provided to the successful applicant.

We are seeking an administrative assistant who can support the management team by being the primary point of contact for customer enquiries and manage the data entry and emails regarding reservation systems.

Duties and responsibilities:

Answering incoming calls; taking messages and re-directing calls as required

Dealing with email enquiries

Data entry of booking requests from our customers (database experience is required)

Reservation processing – emailing suppliers to make and confirm reservation requests

Issuing of invoices (Xero experience preferred but not essential)

Sending email confirmations to customers

General office management such as purchasing stationary / checking the mail

Providing administration support to Management

This position is open to Australian citizens only

This part-time position requires 20-25 hours per week, Monday to Friday. We are a family-friendly workplace and encourage parents with children who are returning to the workforce to apply as we can be flexible with hours.

Job qualifications and requirements

While we are flexible in your specific skillset, we have some basic requirements that include:

Current drivers licence for a manual vehicle

Demonstrated administrative support in an office environment

Excellent telephone manner

Accurate data entry skills with an attention to detail and accuracy

Demonstrated proficiency in office productivity applications (word processing, spreadsheets etc). We exclusively use Libre-Office as our productivity suite (Windows and Microsoft Office Equivalent).

Excellent written and verbal communication skills

Additional skills and experience that is not required but beneficial would include:

Experience with Xero or similar accounting software

Knowledge of the Etheridge shire area and townships along the route of the Savannahlander

Experience with the Linux Mint desktop operating system

Experience with the Libre Office productivity suite