Purpose of the Role

The Debt Recovery Solicitor/Consultant is responsible for developing and implementing effective debt recovery strategies and processes for the firm, and for managing all aspects of debt recovery matters from initial referral or identification of the debt through to resolution. This role supports the firm’s financial sustainability and ensures consistent, professional, and compliant handling of recovery actions.

Key Responsibilities

Strategy and Process Development

• Design and implement debt recovery policies, procedures, and workflows tailored to a Queensland personal injury practice.
• Establish systems to track outstanding debts, monitor recovery performance, and provide regular reporting to the Managing Principal.
• Identify process improvements and technology solutions to enhance efficiency and compliance.

Matter Management

• Take carriage of matters from the initial referral/identification of debt through to enforcement and final resolution.
• Review and assess debts to determine appropriate recovery pathways.
• Draft, prepare, and manage a range of debt recovery documentation and correspondence as required.
• Liaise with debtors, insurers, panel firms, and external stakeholders to negotiate and secure payment outcomes.
• Manage files through informal and formal resolution processes, including when court involvement is necessary.

Legal and Compliance

• Ensure all recovery actions comply with the Uniform Civil Procedure Rules (UCPR), Australian Consumer Law, the Legal Profession Act, and relevant debt recovery legislation.
• Maintain accurate file notes and adhere to firm standards for risk management, confidentiality, and client care.

Reporting and Communication

• Provide regular updates to the Managing Principal on debt recovery progress, trends, and risks.
• Prepare monthly reports on recovery outcomes, costs, and efficiency metrics.
• Contribute to training staff on debt recovery procedures and best practice.

Skills and Experience

Essential

• Minimum 8 years’ experience in debt recovery, commercial litigation, or civil procedure (solicitor or senior consultant level).
• Strong knowledge of Queensland recovery processes, enforcement options, and applicable legislation.
• Demonstrated ability to manage a large caseload with competing priorities.
• Proven ability to prepare clear, accurate, and legally compliant documents and correspondence.
• Strong negotiation skills and ability to achieve pragmatic outcomes.
• High attention to detail, organisational skills, and ability to work autonomously.

Desirable

• Previous experience within a personal injury firm environment.
• Experience with LEAP or similar practice management software.
• Familiarity with settlement processes, refunds, and recovery linked to PI claims.

Attributes

• Results-driven and commercially minded.
• Professional, ethical, and compliance-focused.
• Collaborative and supportive team player.
• Adaptable to process improvements and new technologies.