As an administration officer you will:

• Prepare, intake, process and manage applications and documents in accordance with legislation and departmental policies and procedures in a timely and accurate manner.
• Develop and maintain professional and collaborative relationships with applicants, clients and stakeholders involved the process of dispute resolution with BCCM.
• Provide appropriate administration information to applicants, clients and stakeholders about BCCM services, practices and procedures regarding dispute resolution.
• Provide administrative support to ensure the efficient and effective operation of the BCCM Office.
• Prioritise and manage daily tasks under limited supervision in a fast paced and high-volume environment to ensure services standards and timeframes are met.
• Identify areas for business improvements, assist in implementing changes to office administration procedures utilising problem-solving skills, particularly when dealing with clients in complex and emotive situations.

Applications to remain current for 12 months.

Job Ad Reference: QLD/664178/25

Closing Date: Monday, 20th October 2025