Customer Service Officer

South Hedland

Fixed Term Contract for 12 months – 2 days per week

Why Join Us?

Excellent career opportunity with a high-quality service provider

Competitive salary $68,336 to $72,6126 per annum pro rata plus superannuation

Non-for-profit organisation salary packaging – up to $18,550

Staff Reward program to provide savings on your everyday expenses

We are a values-driven organisation that aims for Authenticity, Inclusion, Compassion and Excellence.

We value diversity across cultures, genders, sexuality and neurotypes. All interested, skilled and qualified applicants are encouraged to apply

About us:

At Relationships Australia WA, we’ve been proudly supporting West Australians for over 70 years. Our mission is to provide relationship support services for individuals, couples, families, and communities. We believe that everyone has the right to belong, and we work tirelessly to create a welcoming and inclusive environment for all.

About the role:

We are looking for an experienced Customer Service Officer with a positive attitude to join our team at South Hedland. This position is a two days per week role for a fixed term of 12 months. The role offers a competitive salary with the opportunity of salary packaging and contract extension.

Key responsibilities include:

Being the first point of contact to greet clients and answer incoming calls

Scheduling appointments

Invoicing, billing and receipting payments

General administrative tasks to assist the smooth running of the location.

Skills and experience required include:

Excellent communication skills for face-to-face and phone customer liaison

Ability to work effectively in a busy environment, handling multiple simultaneous demands with a high level of accuracy

Advanced computer skills including competent use of Microsoft Office, CRM customer database and telephone system

Ability to work cooperatively within a team and independently as required

Provide general administrative support within the policies and best practice to ensure the continued delivery of high-quality services

Why Join Us?

Excellent career opportunity with a high-quality service provider

Competitive salary $68,336 to $72,6126 per annum pro rata plus superannuation

Non-for-profit organisation salary packaging – up to $18,550

Staff Reward program to provide savings on your everyday expenses

We are a values-driven organisation that aims for Authenticity, Inclusion, Compassion and Excellence.

We value diversity across cultures, genders, sexuality and neurotypes. All interested, skilled and qualified applicants are encouraged to apply

Application instructions:

A cover letter addressing the required skills and outlining your suitability for the role

A current resume with 2 current professional referees

Send both documents via SEEK only

We do not acknowledge receipt of application

Closing date for applications is Friday 24th October 2025.

For further information please contact Sasha Fazio on 08 6164 0482 or via email [email protected]

Relationships Australia WA is committed to being a 'Child-Safe' organisation and expects all staff agree to our Children and Young People Safety and Wellbeing Policy and Child Safe Code of Conduct. Appropriate rigorous reference and background checking will be undertaken, including a Working with Children Check (where applicable), WA Police Force National Police Clearance and identity check. We are committed to the safety and empowerment of all children, including those with a disability and from Aboriginal or Torres Strait Islander and culturally and/or linguistically diverse backgrounds.