We are looking for a self-motivated and reliable individual to join our team of psychologists and admin staff. We have a great staff culture and pride ourselves on being an enjoyable place to work. Applicants should be looking for a long-term position, as continuity of care for our clients is important. Flexible hours. Experience or strong interest in the mental health field is very important as you will be dealing with people with mental health and psychological issues.

Main responsibilities

Welcoming patients, in person or on the phone, as well as answering or referring inquiries via phone or email

Intaking new patients according to established protocols and ensuring patient information is accurate, including billing information

Maintaining the diaries of the psychologists

Taking payments and doing end of day payment reconciliations

Maintaining practice inventory by checking stock of psychological tools and stationary; anticipating needed supplies; placing orders for supplies

Send out psychological questionnaires to patients, their families and their teachers and make sure that all questionnaires are completed prior to their appointments.

Protecting patients' rights by maintaining confidentiality of personal information

Completing other marketing and clerical duties, as assigned

Skills and experience

Digital literacy essential (Microsoft Word & Outlook etc.) – training will be provided for use of our clinical software specifically

Intermediate level proficiency in Microsoft Office applications including Word and Outlook is required

Demonstrated knowledge of general administration and clerical duties

Minimum 6-12 months of practice administration experience is required

Excellent communication skills

Strong customer service skills – approachable and friendly

High-level organisational and time management skills

Attention to detail, confidentiality and professionalism

Must be motivated to learn about a wide variety of psychological disorders, and how we assess and treat them,

Some knowledge of social media

Salary and start date

Salary dependent on experience. Position has potential become full-time for the right candidate.

Exceptional candidates with extensive experience as a practice manager (eg., Xero, payroll etc) may be offered more.

Applicants must have the right to work in Australia and be permanent citizens

Start ASAP.

Contact: Emma, Living Change Psychology 0431532637