Be the Difference - Join Us as a Homelessness Case Manager

Why this role matters

At The Salvation Army, we believe that everyone deserves a safe place to call home and a future filled with dignity, hope, and connection. As one of Australia's largest providers of homelessness services, we walk alongside people doing it tough-offering more than just support, but real compassion and practical pathways to stability.

Our mission is simple but powerful: no one should be without a safe, secure, and affordable home. We provide a holistic range of services including short and long-term accommodation, case management, outreach, financial assistance, and referrals to help individuals and families rebuild their lives.

About the role

As a Homelessness Case Manager, you'll work directly with individuals and families to create personalised support plans that help them move forward with confidence and dignity. Your days will be filled with meaningful interactions-whether it's safety planning, connecting clients to health and financial services, or linking them to programs like Towards Independence and Doorways.

You'll also work closely with a compassionate and skilled team, collaborating with other agencies to provide wraparound care that makes a lasting impact.

This is a permanent, full-time position based in Berrimah, NT.

Flexibility is key-this role may include being on call and working outside regular business hours as needed.

How you will make an impact

• Encourage and support clients to achieve own goals within established case plans including taking clients to appointments and advocating for clients to other services providers.
• Ensure accurate, up to date client records and data is maintained for all clients in accordance to TSA standards and procedures within TSA's identified electronic database.
• Ensure appropriate preventative action is taken in relation to potential high-risk situations, as per policy and procedure.
• Advocate on behalf of clients with various government and non-government agencies, both verbally and in writing.
• Establish effective relationships with clients that encourage self-determination and participation

What you will bring

• Degree qualification preferred, in social work, Mental Health or Welfare, Community Development and with related field work experience and demonstrated high level knowledge in the sector and/or skills attained through previous appointments, service and study/development.
• Certificate IV in Community Services in Social work, Welfare, Community Development and demonstrated related high-level work experience of sector knowledge and skills attained through similar appointments, service, and study/development.
• Experience working with people who may not have English as a first language and knowledge of Local Aboriginal Communities and Culture.
• A National Police Record check is required prior to commencement.
• A NT Working with Children Ochre Card check is required prior to commencement.
• A current First Aid certificate or willingness to obtain.
• A current NT driver's license.

What we offer

• Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit.
• Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities.
• Access to EAP and health & wellness initiatives incl Fitness Passport
• Ongoing training and development opportunities that enhance on the job skills and proficiency.
• Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts.

If you're passionate about walking alongside people as they regain their independence and rediscover hope, we'd love to hear from you.

Apply now and help us create a community where everyone belongs and no one is left behind.

How to Apply

If you're excited by this unique opportunity, the above sounds like you, and you have a heart for working for an organisation that truly does transform lives, we would love to speak to you. We are looking for compassionate people who share our mission and values. If you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to apply via the link and submit a current CV and a cover letter which details your alignment with the essential requirements of the role.

Applications will close as soon as a suitable candidate is secured.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.