Tenancy Housing Officer

Southern Cross Housing Ltd.

Nowra, NSW, 2541

Housing & Homelessness Services (Community Services & Development)

SCHADS Award Grade 3

Part- Time – 35 Hrs p.w

Be a valued member of the Nowra Tenancy team

Competitive base + salary packaging + super

Great working environment

About Us

We are a leading Not for Profit organisation with a service delivery area spanning from Wollongong to Eden, across to the Snowy Mountains.

Comprising 8 offices and over 75 employees, we own and manage over $1 billion worth of assets, approx. 2,300 dwellings housing nearly 5,000 people.

Key responsibilities of the role include:

Provide housing assistance to individuals and families, supporting them to achieve positive outcomes.

Form relationships with support agencies to enable effective collaboration.

Ensure that properties are maintained to a high standard.

Effectively manage rent and other receivables for all properties in the portfolio.

Ensure that housing requirements are communicated effectively to both tenant and support services in the endeavour to support tenants to maintain their housing.

Respond accordingly to any tenancy management issues and escalate as required.

Willingness to undertake travel to support regional offices and/or undertake professional development activities.

To be successful in this role, you will have:

Detailed understanding of the needs of people accessing Social and Affordable Housing, including clients from diverse cultural and social backgrounds.

Experience working with vulnerable people including those with complex needs.

Strong engagement skills and ability to interact effectively and sensitively with people from diverse backgrounds.

Outstanding communication and interpersonal skills, with the ability to build and maintain effective relationships in a non-judgemental and positive framework.

Commitment to developing a positive workplace and cohesive team, in addition to fostering a safe work culture and to applying modern OHS practices.

Essential Qualifications and Licensing:

Current NSW Drivers licence

Current Working with Children Check (will be arranged by SCH)

Criminal record check providing suitable clearance to work with vulnerable members of the community (will be arranged by SCH)

Relevant tertiary qualifications:

Certificate/Diploma in Social Housing / Community Services, or

Real estate license, or

Equivalent work experience.

About the Role & Perks of the Job:

A permanent (35 hrs p.w.) role located in our Nowra office.

Typically, your hours would be worked over 5 days – however, SCH offers flexibility to our staff, providing you with the option to work your hours in 4 days. If that’s not for you, instead you have the opportunity to accrue and utilise time in lieu (TIL).

Working for a registered charity (and PBI) you will have access to salary sacrifice (up to the ATO threshold) which can increase your ‘take home’ pay by thousands of dollars.

Paid study leave program – supporting you to progress at SCH and expand your knowledge.

Recognition & Rewards program – rewarding our high achievers!

Journey Insurance – covering you as you travel to & from work.

Annual retreats – to forge positive working relationships with your peers and give everyone an opportunity to contribute to our organisation’s future strategies.

Employee Assistance Program, offering free and confidential counselling and support to you and your immediate family, for anything you need – including personal (non-work related) struggles.

How to Apply:

Submit your application via Seek

2 Documents required in PDF format: Resume + cover letter (Attn: Recruitment) addressing selection criteria.

A full copy of the Position Description is available by emailing [email protected].

Applications close 5pm, 15th October 2025

Applicants are encouraged to apply as soon as possible. If we identify suitable applicants prior to the posted closing date for this role we reserve the right to close this position sooner without notice. Only short-listed candidates will be contacted.

SCH is committed to ensuring that our workplace is safe and free from known risks to the health and safety of our clients and employees. Please note all appointments are subject to a safety screening process, including a Working with Children Check and Police Records Check.