We’re seeking an experienced leader to support our Home and Community team in Geraldton.
In this role, you’ll help guide day-to-day operations to ensure our clients’ needs are met within required timeframes and service parameters.
Reporting to the Operations Team Leader, you’ll work closely with management and other key stakeholders to foster a flexible and collaborative team environment focused on delivering positive client outcomes.

‘A week in the life’

• Provide line supervision and support for a team of Personal Care Workers (PCW) ensuring they provide services at best practice standard and aligned to Bolton Clarke’s values and Code of Conduct
• Work closely with the Operations Manager and other key stakeholders to plan for future workforce forecasts.
• Actively monitor caseloads, new referrals, and allocations
• Undertake administrative responsibilities associated with the role, including those associated with quality improvement and monitoring.
• Work closely with the rostering/scheduling team to ensure that services to clients are not compromised and achieve optimum utilisation.
• Recruit, select, induct, and develop staff as well as actively supporting their safety, health and wellbeing and that of our clients.
• Ensure all participant plans meet compliance and reporting requirements.
• Work closely with the Operations Manager in reviewing and developing systems and processes.
• Ensure all reporting and documentation requirements are met, including completing and maintaining timely, accurate and efficient administrative and communication systems
  Supervise and support service coordination staff, including competency assessment and identification of training needs.
• Provide relevant and timely feedback to the Operations Manager and other relevant key stakeholders relating to client issues, external provider issues or any other issues which may impact on the program or client care.

To be successful, you will have:

• Certificate IV Community Services, Certificate IV in Leadership/Management or equivalent with experience in a similar role.
• AHPRA registration highly regarded
• Excellent staff leadership and supervision capabilities
• Problem solving and decision-making skills with the ability to think on your feet.
• Annual flu vaccinations (or willingness to obtain)
• Evidence of COVID-19 vaccinations
• First Aid and CPR (or willingness to obtain)
• Own vehicle
• WA Driver licence
• Highly developed assessment skills and the ability to creatively problem solve care situations.
• Excellent communication and interpersonal skills with a caring disposition
• Proven ability to contribute to and, work as part of a dynamic team in addition to operating independently.
• Demonstrated skills in networking, liaison and the development and maintenance of strong links with relevant service providers.
• Excellent organisational and time management skills and ability to work within limited timeframes.
• Well-developed written, oral communication and interpersonal skills, including the ability to lead discussions, problem solve, mediate, and resolve conflicts.

Our application process takes less than 10 minutes. Click APPLY now or if you have further queries, contact Rayna at [email protected].