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Customer Service Officer

Hays | Contact Centres
Bondi Junction, NSW
A$58,000-$65,000 p/a
Call Centre & Customer Service → Customer Service - Customer Facing
Full-time
On-site

Posted 3 hours ago


Full-Time | (Monday-Friday, some overtime of Saturday mornings 9am-12pm)

Salary: $61,400 + Super + Bonuses
Bondi Junction, NSW

Are you passionate about helping people and looking to grow your career in customer service, sales, or insurance? Join a well-respected not-for-profit health fund and make a real difference in the lives of members every day.

About the Role:
As a Customer Service & Sales Assistant
Based in the Bondi Junction branch, you'll be the first point of contact for members-providing exceptional service, accurate advice, and tailored solutions..

Key Responsibilities:

  • Deliver outstanding customer service across phone, email, and face-to-face interactions
  • Provide accurate information on health insurance products and services
  • Support sales initiatives and contribute to achieving team KPIs
  • Build strong, trust-based relationships with members
  • Maintain up-to-date knowledge of company offerings and systems


What We're Looking For:

  • Experience in customer service, retail, or sales, with a focus on meeting KPIs
  • Strong communication and interpersonal skills
  • Tech-savvy and quick to learn new systems
  • A team player with a positive, member-first mindset

What's On Offer:

  • Competitive salary (pro rata) with performance bonuses
  • Comprehensive training and ongoing development
  • Generous staff discounts on health insurance
  • Additional parental leave benefits
  • A supportive, inclusive team culture within a trusted brand

Ready to join a purpose-driven organisation and grow your career in a supportive environment?
Apply now and become part of a team that puts people first.


About Hays | Contact Centres

Ringwood, VIC, Australia

This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.

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