Position Title: Photocopier & POS Technician
Location: Bundaberg Region
Reports To: management of – Sharp Bundaberg

Position Overview

The Photocopier & POS Technician is responsible for the installation, maintenance, and repair of HP, Kyocera, and Sharp multifunction devices, photocopiers, point-of-sale (POS) systems, and related equipment within Bundaberg. This role requires a customer-focused approach, strong technical skills, and the ability to work independently while delivering a high standard of service and support to our valued clients.

Remuneration package includes a fully serviced company vehicle, fuel card, and laptop.

Key Responsibilities

Installation & Setup: Install and configure photocopiers, multifunction devices, and POS systems at customer sites.

Maintenance & Repairs: Perform scheduled preventative maintenance, troubleshoot, and repair faults to minimise downtime.

Technical Support: Provide on-site and remote technical assistance for hardware and software-related issues.

Upgrades & Integration: Carry out software updates, firmware upgrades, and system integrations with customer networks.

Customer Service: Deliver excellent service and clear communication to customers, ensuring a positive experience at every interaction.

Training: Provide end-user training on equipment functions and best practices.

Documentation: Maintain accurate service records, job reports, and parts usage logs.

Stock & Parts Management: Manage spare parts inventory to ensure availability for common repairs.

Skills & Experience

Previous experience servicing photocopiers, multifunction devices, and/or POS systems preferred.

Strong mechanical and electronic fault-finding skills.

Knowledge of networking fundamentals, including TCP/IP, printing protocols, and device integration.

Ability to read and interpret service manuals, wiring diagrams, and technical schematics.

Excellent problem-solving and troubleshooting ability.

Strong interpersonal skills and a commitment to exceptional customer service.

Ability to work independently and manage time effectively.

Key Attributes

Professional and reliable with a positive attitude.

Flexible and adaptable to changing work requirements.

Willingness to learn and stay updated with new technology.

Commitment to workplace safety and compliance procedures.

About Sharp Bundaberg

Sharp Bundaberg is a leading supplier of office technology solutions, servicing the Bundaberg region. We provide a full range of multifunction devices, photocopiers, POS systems, phone systems, and IT solutions, backed by over 36 years of experience in the industry.