Customer Service Liaison

We're Feros Care, and we're pleased to meet you.

And what we care most about is helping people live healthier, happier, better-connected lives.

Since 1990, we've been making it happen, both for older Australians and people with disability.

We are proud to be Game Changers. Dream Makers. Kindness Champions. Culture Shapers. Vibrant Creator. And it's not just us who thinks so; We've won many awards on the local and international stage for our approach.

Shape the future of participant support at Feros Care.

As a Customer Service Liaison, you'll be the first point of contact for our clients, providing exceptional service and support across a range of enquiries. You'll help people feel heard, understood, and empowered - whether they're seeking information, assistance or reassurance.

Every interaction is an opportunity to make a real difference.

Why Feros Care?
At Feros Care, we value our people and offer:

• Not for Profit Salary Packaging of up to $15,899 per annum, and meal and entertainment salary sacrifice of up to $2,650 per annum, all tax free, stretching your income further.
• 5% Annual Leave loading.
• Cultural Leave Days for eligible employees.
• Enjoy exclusive discounts, financial tips, and wellness programs through our ForME employee benefits platform.
• Private Health Insurance Discount with Medibank.
• Employee Assistance Program (EAP).
• Paid Parental Leave (9 weeks) for eligible employees.
• Access to Fitness Passport - discounted gym and pool memberships for you and your family.
• $200 referral bonus per successful referral.

What you'll do:

• Provide high-quality customer service via phone, email, and other channels.
• Respond to enquiries with empathy, accuracy, and efficiency.
• Support clients in navigating services and accessing relevant information.
• Maintain accurate records and documentation using internal systems.
• Collaborate with internal teams to resolve issues and improve service delivery.
• Uphold Feros Care's values and contribute to a positive team culture.

This is a full-time, Monday to Friday role with standard working hours of 8:30am - 4:30pm.
Due to daylight savings, applicants must be flexible to work one of two shifts based on business needs:

• QLD shift: 8:30am-4:30pm QLD time (9:30am-5:30pm NSW time)
• NSW shift: 8:30am-4:30pm NSW time

What you'll bring:

• Previous experience in customer service, call centre, or client-facing roles.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and work in a fast paced environment.
• Strong problem solving and conflict resolution abilities.
• Proficiency in using CRM systems and digital tools.
• A commitment to person-centred care and continuous improvement.
  

Qualifications & Checks:

• Relevant qualifications in customer service or administration (desirable but not essential).
• NDIS Workers Screening Check & Working with Children's Check (or willingness to obtain).
• Undergo a Nationally Coordinated Criminal History Check.
• Valid Australian Working Rights.
• Experience working in a community, government or not-for-profit service setting; or in a support service that engages directly with people with a disability (desirable).

We actively seek to include, welcome and value the unique contributions of all people. We encourage applications from Aboriginal and Torres Strait Islander people, people from cultural and linguistically diverse backgrounds, and people with disability.

If you would like to discuss accessibility requirements, preferred communication methods or other possibilities, please contact [email protected].