Customer Service Representative
IMB Bank
Posted 1 day ago
The Role
Having conversations and interactions with members via all channels (in person, online and over the phone) and assisting them with their banking and insurance needs and enquiries
Exploring new opportunities to find the right financial solutions that may improve their position
Using various technologies, systems and digital platforms, cash handling and balancing
Working with your Manager and team to collectively achieve the branch goals and objectives
Maintaining a high level of operational adherence in line with company and regulatory standards, policies and procedures and carry out administrative duties
As this is a casual role, hours will vary from week to week.
The Person
Experience in sales and service, preferably in retail, banking or hospitality industries
Cash handling experience and an accurate eye for detail
A learning mindset and ambition to build a career in the banking industry
An aptitude for technology and proficient in MS Office programs/apps
Honesty and integrity and take pride in diligently following procedures and policy in a regulated financial environment
A flexible approach in the workplace, can take initiative, prioritise work and problem solve to complete daily work requirements
A genuine desire to help people, work directly with customers as well as work with and support a team
A current ACT drivers' license and the willingness to travel to branches within the region as required for training or staff relief purposes.
The IMB
IMB Bank is a leading member-owned bank offering a full range of products and services in both retail and business banking. IMB’s purpose is to provide simple, competitive and authentic banking that helps our members and communities be better off and have been doing so for over 144 years. An award winning and growing organisation, we’ve donated more than $12 million through our Community Foundation to over 900 projects in the communities in which we live.
At IMB, we are dedicated to providing our people with a supportive and rewarding work environment and we offer a range of benefits including:
A supportive culture that actively promotes inclusion and the wellbeing of our employees
Competitive remuneration
Wellbeing days
Product concessions
Paid parental leave
Purchase leave options
Study assistance
Corporate uniform
Employee assistance program
Genuine investment in your learning and professional growth.
To apply, follow the prompts. Applications close October 8, 2025. For further information contact Felix Edwards, Regional Business Support Manager - [email protected]. Please note that email applications are unable to accepted.
About IMB Bank
Our Size May Be To Your Advantage
Having recently been recognised by Forbes Magazine as one of the world’s best banks based on a global survey of 40,000 banking customers, we like to think we are a compelling, alternative employer to the major banks and large corporations. Continuing to refine and build our capability, ensures IMB remains one of the country’s leading edge banks.
At IMB, we share a vision and a passion for continuously improving the way we do things – not only with our member’s needs and experiences at the core of our thinking, but in the interests of creating great experiences and learning opportunities for our people. We are undergoing an exciting growth and transformational agenda perfect for professional development and opportunity.
It’s our small to medium size and structure that makes us more nimble, easier to navigate and get things done. With a strong sense of camaraderie and respect for each other, our members and our business partners, the size of our company means we are able to connect easily and forge meaningful and beneficial relationships that help us succeed both professionally and personally.
For current and future employees with the ambition, drive, initiative and desire to kick goals and make a difference, IMB has a range of key strategic and operational initiatives under foot that will help build the capability and skills of our people and provide a sense of achievement and recognition. Some of these initiatives have seen IMB at the forefront in banking, delivering competitive digital services and solutions to our members such as our Mobile App, Osko® real time payments and a range of mobile wallets and our online mortgage application solution.
There’s a lot to do on our agenda and we are excited about the next phase of our growth… And of course we’ll keep having some fun along the way!
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