Digital Service Representative
SNSW Clerk Grade 2/3- starting annual salary $62,500 plus superannuation and leave loading
Employment Type: Full Time Talent Pool - Ongoing
Location: Queanbeyan

We're looking for passionate, customer-focused individuals to join our Queanbeyan Service Centre as Digital Service Representatives.
Please note: This recruitment will only be used to fill roles or create a talent pool for this specific location and immediate surrounding area. Service NSW uses multi-staged recruitment methods and candidates selected to progress to the interview stage, may be required to attend an in-person interview conducted at one of the above Service Centre locations.

About you
Are you someone who thrives in a fast-paced, customer-focused environment? Do you love creating meaningful face to face experiences and helping people solve problems with empathy and efficiency?
If you're passionate about delivering exceptional service, enjoy being the go to person for advice and support, and take pride in making a real difference in people's day, then this is the role for you!
You'll be at the heart of our customer experience, handling a variety of enquiries and complaints with confidence and care, ensuring every interaction reflects our commitment to excellence.
Sound like you? We'd love to hear from you!

What You'll Bring
To succeed in this role, you'll need:

• A natural flair for customer service and strong communication skills
• Sharp attention to detail and the ability to manage complex enquiries
• Intermediate computer skills and confidence navigating multiple systems
• A clear understanding of handling confidential and personal information responsibly
• A collaborative mindset and a commitment to team success

Your Impact
As the welcoming face of our Service Centres, you'll bring energy, warmth, and a genuine passion for helping others. Your ability to connect with customers and work seamlessly with your team will set you apart.As the welcoming face of our Service Centres, you'll bring energy, warmth, and a genuine passion for helping others. Your ability to connect with customers and work seamlessly with your team will set you apart.

About Service NSW
Service NSW makes it easier to access government services for people and businesses across NSW.
At Service NSW our vision is to be recognised as the distinctive leader in the provision of government services to the citizens of New South Wales, and we are passionate about delivering first-class customer experience to all citizens and businesses across NSW.

Operating hours:
In our Service Centres hours vary between locations. You can check the opening hours for each Service Centre here. Flexibility is required to work on a rotating roster between the Service Centre's operational hours which may include Saturdays.
The Service NSW Award hours are 6:30am - 7:30pm (Monday to Friday) and 7:30am - 3:30pm (Saturdays). In some situations, you may be required to work during these hours.
Part-time - minimum 28 hours per fortnight
Full-time - 70 hours per fortnight
We will gather your preferences during the recruitment process. Hours are also subject to change based on the needs of the business.
What we offer

• Personal development - excellent development opportunities for someone ready for the next step in their career! Excellent career growth and learning development opportunities.
• Access to health and well-being programs - Including Fitness Passport and EAP (Employee Assistant Program) - Wellbeing programs and resources available

How to apply
Please submit your resume and cover letter that shows your experience and how you meet the focus capabilities of the role (outlined in the Role Description).
Click here to access the role descriptions.

Closing Date: Tuesday 14th October 2025 at 9:59am

Service NSW uses multi-staged recruitment methods based on merit principles for comparative assessment in accordance with the Government Sector Employment Act 2013. Sometimes this process can take up to 12 weeks or more, depending on the number of applicants. Employment with Service NSW is subject to a satisfactory national criminal record check.

Further Information:
For enquiries relating to recruitment please contact Alyssa Shearman via [email protected]

Click Here to access the Role Description. For enquiries relating to recruitment please contact Alyssa Shearman via [email protected]

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact Alyssa Shearman via [email protected] or 02 9494 8351.

For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process