The Role

Reporting to the Microfinance Program Manager, this is an exciting opportunity to join the Community Support & Outreach Service as a Microfinance Client Support Provider for 3 days per week. In this role, you will be responsible for providing personalised support to clients accessing the No Interest Loan Scheme (NILS), helping them to achieve their financial goals. Immediate start available.

Key Responsibilities

Conduct intake assessments and establish support plans for NILS clients

Provide one-on-one guidance and mentoring to support clients through the loan application process

Liaise with clients, community partners and other stakeholders to facilitate successful loan outcomes

Maintain accurate client records and documentation in line with organisational policies and procedures

Contribute to the continuous improvement of the NILS program through feedback and recommendations

Represent the organisation and promote the NILS program within the local community

What We're Looking For

Must live on the Central Coast NSW or within 50kms.

Relevant qualification in community services, social work or a similar field

Certificate in CHCSS00077 Financial Literacy Education Skill Set will be highly considered

Budgeting skills

Experience working directly with vulnerable or disadvantaged individuals and families

Strong communication and interpersonal skills, with the ability to build trust and rapport

Excellent problem-solving and negotiation skills to support clients through complex situations

Demonstrated understanding of financial literacy and microfinance principles

Familiarity with local community resources and referral pathways

Intermediate to advanced computer skills

Intermediate to advanced computer skills including data entry, file management and basic reporting

Experience with Microsoft 365, outlook, digital filing and databases

Experience in analysing and interpreting financial data such as budgets, bank and income statements

Proficient time management skills & ability to work in a fast-paced environment

Must have a current Working with Children and National Police Check

Must have unrestricted right to work in Australia

Must have a current Working with Children Check and National Police Check (within 12 months), or ability to obtain before commencement

Class C drivers licence and a reliable car

What We Offer

At the Community Support & Outreach Service, we are committed to creating a positive and supportive work environment. We offer a range of benefits, including:

Competitive salary and salary packaging options

Opportunities for professional development and career progression

Flexible work arrangements to support work-life balance

A positive and fun work culture

If you're passionate about making a difference in the lives of others, we'd love to hear from you. Apply now and join our dedicated team!

Please include your CV/resume. Interviews for this position.