At VicRoads the work you do has real impact. Our work connects people and communities. We keep Victorians moving safely and smoothly today and help them be ready for tomorrow.

VicRoads empowers our people to learn and grow- focusing on impact and innovation. We reflect the diversity of Victoria and foster clever thinking to keep you and the community moving.

VicRoads is progressing too. In August 2022, we started on a new chapter when the Victorian State Government partnered with Aware Super, Australian Retirement Trust, and Macquarie Asset Management to operate registration and licensing services on its behalf.

We work collaboratively with the Victorian State Government to ensure we fulfill regulatory requirements, deliver State projects and safeguard customer data. The Victorian State Government retains sole responsibility for road access, infrastructure and safety.

Annual Salary Range: $79,866 - $83,061 plus super
Employment Type: Full-time/ permanent
Usual Work Location: Dandenong CSC

About the role:

Numbering over 800 staff, our Registration and Licensing (R&L) division significantly contributes to ensuring Victorians are safe on our roads by providing professional customer services, policy advice and specialist services to our customers.

We have a Team Leader vacancy (based at Dandenong Customer Service Centre) part of our South East Victoria Region. Reporting to the Centre Manager you will not only lead the team in providing high quality customer service but also support and monitor staff development though ongoing coaching.

About the job:

• Exercise independent judgement to effectively plan and organise workload to achieve agreed outcomes.
• Identifies development needs for self and the team and make appropriate recommendations for development that meets the individual and business needs.
• Use negotiation and influencing skills to encourage innovation and better work practices for improved business performance.
• Provides supervision and training to staff on performance goals and criteria and how they can be achieved.
• Uses conceptual and analytical skills to develop solutions, but seeks advice when needs to, to ensure actions are appropriate to situation.
• Exercise professional judgement to identify possible breaches of legal requirements, policies and procedures and the Code of Conduct and take appropriate action.

About the Ideal Candidate:

• Supervise and motivate the team to deliver high quality customer service.
• Responding to customer queries in an efficient and timely manner.
• Provide ongoing training and development and support staff.
• Assist in Identifying and implementation of innovative solutions towards business improvement.
• Develop solutions for moderately complex transactions, customer enquiries and complaints.

Skills & Experience:

• Ability to coordinate workload plans that align with agreed business outcomes.
• Experience in assessing and monitoring staff performance towards improved performance.
• Ability to drive and influence innovation towards improved business outcomes.
• Demonstrated ability to work in a team to achieve customer service targets.
• Capability to adapt to achieve business outcomes in a fast-paced dynamic environment.
• Ability to travel and work from neighbouring sites if required.
• A current and valid driver's license is required.

Our Culture:

Innovation powers progress, but it doesn't come without support. To attract, retain, and develop talented people, we reward initiative and ingenuity, foster collaboration, and offer dynamic career development. At VicRoads, we embrace diversity and inclusion and we're proud our workforce reflects the community we work for.

What we offer:

• Competitive salary and benefits, including opportunities to earn a bonus
• Salary packaging, Fitness Passport & discounts to hundreds of retailers
• Opportunities for professional and personal development
• Flexible working arrangements and family-friendly practices, including 16 weeks paid parental leave.

How to Apply:

We encourage applications from people of all genders, backgrounds and communities.

If you need any adjustments to our recruitment process or the role itself, please let us know when applying.

Please submit your application via the "Apply" button.

Applications should include a resume and a brief covering letter,

Applications close 11.59pm on Sunday 5 October 2025.

For a copy of the Position Description please email [email protected]

Unfortunately, applications cannot be accepted via this email.

Please note: VicRoads is required to evidence your right to work in Australia and may ask for your consent to check records maintained by the Department of Immigration and Border Protection as well as records maintained by Victoria Police and VicRoads as part of the selection process. Information provided to VicRoads will be treated in the strictest confidence. Please note that due to legal requirements you must be predominantly located in Australia and for certain roles, predominantly located in Melbourne or Victoria.