Senior Financial Hardship / Financial Support

• Up to $100,000 + Super + Benefits | 2 days WFH flexibility | Free Parking On Site
• Global reputable organisation | Great career development | Excellent company culture
• Lead a small team and be supported by experienced non-micromanaging manager

Renowned global organisation seeking a hardship specialist to join and lead a small team offering benefits, ongoing support & great work life balance

THE CLIENT
This is an exciting opportunity for an experienced financial hardship specialist to join and lead a small team for a global company renowned for their excellent company culture and diverse working environment. This role will suit someone who can take ownership of their work and build strong rapport with internal and external stakeholders. This is a great opportunity for someone seeking to lead a team whilst being a part of finance and have the support of an experienced, friendly Manager.

BENEFITS

• Work From Home Flexibility - ability to work 2 days from home flexibly
• Free parkingon site - easy to travel to in your own vehicle and free parking on door step
• Career Progression - clear career path and ability to take on more duties/step up
• Ongoing training and developing - upskilling to help you grow and expand your knowledge
• Modern offices with break out areas and café for you to enjoy and relax during a lunch time
• Excellent culture- diverse and inclusive culture, gender equality, close knit family vibe
• Amazing benefits - annual bonuses/commission, health benefits, additional holiday leaves, etc!
• Regular celebrations - celebrate Cultural Days, Christmas parties, milestones, wellness days
• Great mentorship- managers will continue to support you and help you succeed in your career, more importantly, no micro-managing!

THE ROLE

• Take ownership of the workflow and functions
• Daily allocation and workflow monitoring
• POC between compliance, legal teams and escalations
• Provide strategy for specialised or escalated cases
• Support with implementation of change activities
• Responsible for training new staff
• Assist Collections Manager with required duties

THE PERSON

• Strong knowledge of consumer credit, financial hardship or customer assistance
• Proven experience with implementing continuous improvement initiatives
• Relevant experience in a similar position
• Experience leading/mentoring others
• Experience building rapport with internal and external stakeholders
• Strong organisational and time management skills
• Excellent communication skills - oral and written
• High level of attention to details

If you have the skills required, please apply now, or contact Jannifer Liao at AccountAbility on 02 8296 5321 for further information

#SCR-jannifer-liao