Our client is a family-owned Melbourne based company with a rich 25-year history providing excellence in conveyor systems and solutions.

They custom design and manufacture a wide range of conveyor systems and equipment using the latest technology and design techniques.

With rapid growth in recent times, and a global footprint, they are the preferred manufacturer, fabricator and solutions provider to the food, pharmaceutical and beverage industries

They provide guaranteed solutions to enhance operating systems by improving efficiency, reducing costs and downtime with simplifying methods and increasing output

Their success is due to strong and continuing working relationships with major global brands with installation sites in the USA, Europe, Middle East and many Asian countries and also SME’s that are both regionally and locally based, and they stand by their equipment and deliver what they promise.

About the Role

Due to continued rapid growth they are currently looking for a dynamic Sales Support Engineer to join their team

As the Sales Support Engineer, you will support the growth of the business by working closely with both the sales and engineering teams in understanding customer needs, providing technical solutions, budgeted quotes in effectively delivering the value and proficiency in their products and services.

Your role will be pivotal in effectively supporting and delivering on all technical information and features on each customers’ project and unique requirements from concept through to completion.

This is an exciting opportunity to contribute to the company’s success and be part of a great team in a competitive market. If you’re passionate about engineering and innovation, we invite you to apply.

Core Responsibilities

Working closely with both the sales and engineering teams in understanding customer needs, providing technical solutions in the delivery of each project.

Prepare detailed proposals and quotations to budget, tailoring the offerings to meet each customer's unique requirements

Design and engineer layouts and concepts in both 2D and 3D

Conducting product demonstrations and delivering compelling presentations in 3D Demo simulation to showcase the value of our systems and solutions.

Understand the product/service’s technical features, functionalities and benefits.

Liaise with the sales and engineering teams to address technical concerns on requirements and following project, job requirement and installation through to completion

Working closely with the engineering team through each step of the project

Support the internal sales teams with follow up visits to further advance technical requirements and ensure the successful implementation of solutions.

Provide post-sales support to customers, including technical troubleshooting and customer training, ensuring their satisfaction with the product or service.

Give active feedback and insights from the market to the product development, sales and engineering teams.

Stay updated on industry trends, market dynamics and competitor offerings.

Skills and Qualifications

Proficient in either AutoCAD 2D & 3D, SolidWorks and also Inventor experience would be desirable.

Proficient in Microsoft Suite of products including Excel, Word and PowerPoint

2+ years of experience as a sales support engineer or in a similar internal technical sales support role in either conveyor systems, automation or packaging machinery organisations or OEMs in intralogistics and warehousing automation.

Strong materials handling background and ability to understand complex technical concepts and effectively communicate them to both technical and non-technical audiences.

Demonstrable experience in presenting technical products and services to customers, providing expert advice and troubleshooting customer queries.

Excellent interpersonal and communication skills with the ability to build rapport and establish strong relationships with customers and internal teams.

Strong problem-solving and analytical skills, with the ability to identify customer needs and propose innovative solutions.

Ability to work independently and collaboratively within a team.

What’s on Offer

Great salary package 110k plus super

Permanent full-time position.

Modern office space with the latest technology and equipment.

Onsite secure parking – Campbellfield location

Interesting and varied work.

Inclusive and collaborative working environment

A probationary period will apply, and you will also need to complete a pre-employment medical and a police check.

If the above is the right position for you, and you’re looking for long term secure employment with a large successful organisation, please hit the apply now button or send your resume to [email protected]

Our client is committed to building a workforce that reflects the communities and customers we serve. They are committed to achieving an inclusive workforce. We strongly encourage all applications from all backgrounds including the culturally diverse.