Sera’s Women’s Shelter is seeking a passionate and dedicated Support Worker to join our team in providing a safe, supportive and empowering environment for women and women with children escaping domestic violence. This role is vital in helping residents rebuild their lives by offering practical assistance and emotional support as they take steps towards healing and independence. If you are committed to making a meaningful difference in the lives of women and children facing crisis, we would like to hear from you.

About the role

This is a casual position with weekend work required. The role includes a combination of on site duties and on call responsibilities as part of a rotating roster. Reporting to the Team Leader, you will work in conjunction with our Specialist DFV Crisis Workers and across Sera’s programs to provide support to victim survivors escaping domestic violence by providing trauma informed care. In addition to direct client support, the position also involves contributing to the overall safety, cleanliness and welcoming atmosphere of the shelter by assisting with general upkeep and facility care as required.

The successful candidate will be highly resilient with the ability to adapt to changing demands whilst utilising a compassionate and empowering approach.

It is a requirement that this position is filled by a woman, as under Section 25 of the Anti-Discrimination Act 1991, sex is a genuine occupational qualification.

Required qualifications and experience

Certificate III in Community Services or similar qualification (highly desirable)

1 year experience in support work

Role requirements

Current drivers licence

Positive Notice of a Working with Children Check (Blue card) – or ability to obtain prior to commencement

First Aid and CPR certificate – or ability to obtain once commenced employment

Required skills and knowledge

Knowledge of trauma-informed and client-centred care

Ability to provide empathetic, respectful, and non-judgmental support to individuals in crisis

Strong communication and interpersonal skills, with the ability to build trust and rapport.

Conflict resolution and de-escalation skills in challenging situations

Ability to maintain confidentiality, professional boundaries and cultural sensitivity

Ability to work both independently and within a team

Computer literacy skills required

About the offer

Hourly rate of $34.58 - $41.45 per hour + casual loading

Salary packaging of $15,899 + $2,650 meal entertainment card

15% Superannuation contributions

Wellbeing allowance

External professional supervision

Rate of pay is in accordance with the Social, Community Home Care and Disability Services Industry Award 2010

How to apply

If you are interested in the role and have questions please email [email protected]

Your application should include:

A cover letter addressing the role requirements, experience, knowledge, and your suitability for the role

Your resume

Two current professional references (one of which must be your current or most recent line manager)

Proof of your qualifications