Team Leader /Support worker– Supported Independent Living (SIL) – Hervey Bay

Help 4 Heroes Pty Ltd, a trusted NDIS support service provider , is seeking a highly motivated and experienced Team Leader/ Support worker to oversee a complex Supported Independent Living (SIL) home in Hervey Bay. This is a full-time position leading a dedicated team supporting a participant with significant behavioural and health needs.

About the Team Leader Role

Provide day-to-day leadership, supervision, and mentoring to a team of Disability Support Workers.

Ensure staff follow all behaviour support plans, protocols, and NDIS compliance requirements.

Maintain a consistent and structured environment for the participant, including staff rosters, shift handovers, and protocols for medication, behaviours of concern, smoking, and community access.

Liaise with external stakeholders including Behaviour Support Practitioners, Support Coordinators, health professionals, and guardians.

Manage incident reporting, risk assessments, and compliance documentation.

Balance direct care with administrative responsibilities, particularly during the participant’s first 90 days in the home.

About You

You will be a confident, resilient leader with strong experience in high-complexity support. You are calm under pressure, consistent, and able to guide a team through challenging situations while keeping the participant’s safety, dignity, and wellbeing at the centre of care.

Essential:

Minimum Certificate IV in Disability or equivalent (Diploma preferred).

Demonstrated leadership/supervisory experience in SIL, residential care, or similar high-needs environments.

Strong understanding of NDIS Quality and Safeguards Commission standards.

Experience managing behaviours of concern, restrictive practices, and staff protocols.

Current First Aid & CPR, Manual Handling, Infection Control certificates.

Current Yellow Card/NDIS Worker Screening Check, Police Check, Blue Card (if required).

Current driver’s licence and reliable, insured vehicle.

Highly Regarded:

RN or background in health/allied health.

Experience leading teams through complex behavioural support plans.

Strong report writing, communication, and stakeholder engagement skills.

We are also looking for passionate Disability Support Workers to join our team in Hervey Bay. This casual/part-time role offers you the flexibility to work around your lifestyle while providing vital, compassionate support to individuals with disabilities. We believe the people we support are the true heroes, and we invite you to be a part of their journey.

Why Help 4 Heroes is Your Next Move:

We value our team and offer:

Immediate Start and Excellent Casual/Part time Pay Rates, paid weekly.

A Supportive, Friendly Team where you'll feel right at home.

Flexible Working Hours Work across morning (6am to 10am), afternoon (2pm to 10pm), overnight (active - 10pm to 6am) and weekend shifts.

Ongoing Opportunities for training and professional growth.

Your Role in Empowering Lives:

As a Disability Support Worker, you will:

Provide hands-on assistance with daily living activities like personal care, meal prep, and medication.

Implement behaviour support strategies consistently.

Engage clients in social and recreational activities to foster independence and community connection.

Champion clients' rights, ensuring they receive dignified and respectful care.

Maintain clear documentation and collaborate with our dedicated care team on support plans.

Cultivate a safe and nurturing environment for everyone.

Who We're Looking For:

You'll thrive in this role if you have:

Experience or qualifications in disability support, community services, or a related field.

Exceptional interpersonal and communication skills to build strong client relationships.

A genuinely compassionate, patient, and proactive approach to supporting diverse needs.

The ability to work effectively both independently and within a team.

Strong problem-solving skills.

A valid driver's license and willingness to undergo a National Police Check.

Essential Requirements (or willingness to obtain quickly):

NDIS Worker Screening Card

Valid First Aid & CPR certification

NDIS Orientation Module completion

Certificate in Individual Support (or equivalent experience)

Valid Driver's License and reliable vehicle

Manual Handling Certificate

Current Police check/certificate

About Us:

At Help 4 Heroes, we operate under the NDIS Commission's Guidelines and Regulations, dedicated to enabling individuals with disabilities to live fulfilling and independent lives. We truly believe our clients are the heroes, guiding us in how to navigate life's challenges.

If you're ready to make a significant impact and join a team that values your dedication, apply today! Please send your resume and a brief cover letter to [email protected].

Discover more about us at www.help4heroes.com.au.