SMAART Recruitment is thrilled to once again partner with this highly respected member-based industry association. Not only do they promote and support their industry, but they also live their values internally, fostering a positive, collaborative workplace and showing genuine commitment to their team’s well-being. They are now seeking an experienced Operations Team Leader to oversee the operations of their training facilities in South Melbourne and East Melbourne.

This role is all about keeping things running smoothly behind the scenes of this Registered Training Organisation (RTO) while leading a small team to deliver seamless, positive experiences for students, clients, and trainers. You’ll be the go-to person for logistics, scheduling, resources, and team support, making sure programs are delivered on time, to standard, and with a professional yet welcoming feel.

What you’ll be doing:

• Oversee and coordinate day-to-day training operations and logistics
• Lead and support a small team, encouraging collaboration and professional growth
• Plan and manage training logistics: scheduling courses, ensuring resources and venues are ready to go
• Be the main point of contact for clients, trainers, participants and internal teams
• Maintain accurate CRM and VETtrak records
• Contribute to process improvements and ensure compliance with VET standards
• Manage reporting, analytics, performance, and admin requirements

What we’re looking for:

• Experience in operations, admin, or training coordination and team leadership experience
• Certificate IV in Business Administration (TAE desirable but not needed to apply)
• Strong organisational skills and attention to detail
• Exceptional verbal and written communication skills and a customer-first approach
• Confident with Student Management Systems (VETtrak experience highly valued)
• Knowledge of VET system and regulatory requirements
• Problem-solver who thrives under pressure
• Supportive and approachable leadership style

Why you’ll love this role:

• Full-time permanent position, hours between 7am–6pm (Mon-Fri)
• Salary: $85,000 – 90,000 + super
• South Melbourne (3205) & East Melbourne (3002) office locations (onsite parking)
• Hybrid work arrangement: combine work from home with the office
• Great benefits including salary packaging and additional leave options
• Flexible and supportive workplace with real growth opportunities
• A leadership role where you can really make an impact
• Friendly, values-driven team with a genuine focus on employee wellbeing

If you’re ready to take the next step in your operations career and enjoy leading a team while keeping things organised and efficient, we’d love to hear from you! APPLY NOW or for a confidential discussion, contact Sonja from SMAART Recruitment at 03 8637 4401.