Senior Service Coordinator / Administrator - Installations

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We've partnered with a well-established company specialising in climate control solutions to both commercial and domestic customers. They are seeking an experienced Senior Coordinator to oversee their Domestic Service department, ensuring smooth scheduling, administration, and stakeholder management across residential air conditioning installation projects.

The Role
This is a full-time, permanent position (7am - 4pm) leading a small team of two. Your resposibilty for the smooth running of the team and the workload, making day to day decisions to ensure jobs are scheduled and delivered efficiently. Working closely with all stakeholders, including residential builders and installers. Duties are varied with at least 50% of the work being scheudling using Simpro, with the remainder focused on administration, stakeholder communication, and ensuring the department runs smoothly.

Key Responsibilities

• Lead and oversee the Domestic Service team (2 people), ensuring workflow is well managed and deadlines are met
• Coordinate and schedule installation jobs using SimPRO
• Liaise with residential builders, installers, and internal staff to ensure projects progress on time
• Manage invoicing, payment follow-up, and project-related administration
• Order parts and materials as required to support job completion
• Maintain accurate records and keep SimPRO updated with changes and progress
• Handle phone and email correspondence with professionalism, ensuring strong communication between all parties
• Contribute to process improvement and team efficiency

About You

• Demonstrated experience in service coordination / scheduling is essential within a relevant industry. (Eg construction/trades/installation industry highly regarded)
• Experienced and strong project administration skills
• Prior use of SimPRO or similar job management software (preferred)
• Strong organisational skills with the ability to prioritise tasks and make decisions independently
• Excellent communication and stakeholder management skills
• Confident in overseeing others and taking responsibility for smooth departmental outcomes
• Proficiency with Microsoft Office Suite
• Reliable, proactive, and able to work well under pressure in a fast-paced environment

This is a senior role within the Domestic Service team, offering stability, responsibility, and the opportunity to lead a small, supportive group. If you have the scheduling and coordination experience to take charge of installation projects and ensure operations run smoothly, apply today.

Shortlisted applicants will be contacted.