Position purpose

To provide case management support to people experiencing domestic and family violence who are referred by police

Classification

Level 5 Social, Community, Home Care and Disability Industry Award 2010

Employment Status

Up to 72.5 hours per fortnight. Salary Packaging available

Work Location

Primarily based in the Police Station Domestic Violence Units, may be required to work from Bribie Island, Caboolture, Burpengary, North Lakes, Petrie and Redcliffe police stations. Worker may be required to provide services at other CADA designated locations within the Moreton Bay region as needed

Accountability

Position reports to Executive Manager Early Intervention, Healing and Recovery

Hours of Work

CADA’s hours of operation are 8 am to 6 pm

ABOUT US

The Centre Against Domestic Abuse (CADA) is a community organisation funded by the Queensland Government to respond to adults and children affected by domestic and family violence. We provide counselling and crisis/court support, referrals, risk assessment and safety planning, and high risk integrated service responses, as well as trauma informed recovery focused support for women. CADA is active in advocacy, community education and early intervention and, prevention strategies work towards a future free from domestic and family violence, in partnership with government and organisations working in the sector. We operate from offices at Morayfield, Redcliffe and Strathpine.

OUR VISION

A future free from domestic and family violence.

OUR MISSION

To provide domestic and family violence support in Moreton Bay through prevention, early intervention, crisis response and recovery to promote safety and healing.

OUR GOALS

• CADA influences and informs the region and is recognised as specialist leaders in prevention and response to domestic and family violence.

• CADA is committed to a strengths based and client centred practice in service provision.

• CADA develops and sustains systems and initiatives that are locally driven and future informed.

• CADA is committed to continuous improvement through reflection and the dedication to excellence.

CADA BENEFITS

CADA has a strong commitment to employee wellbeing and offer:

• Salary packaging: As a not for profit, CADA employees can use part of their gross income to pay for everyday living expenses. This minimises their taxable income giving them more take home pay.

• Bonus leave: All employees are gifted days between Christmas and New Year, up to two wellbeing days per year and even a day off on their birthday!

• Paid Employee Assistance Program (EAP): Three confidential, short term counselling sessions are available for every employee and immediate family per year.

• Wellbeing initiatives: CADA recognises our teams hard work and commitment. Each year our teams celebrate with a wellbeing day – it could be coffee and canvas or fish and chips by the bay. We also have a dedicated wellbeing group who run initiatives through the year, like massage day.

• Six weeks paid parental leave: After 12 months of employment, employees are eligible for six weeks of paid parental leave by CADA. This can also be used for those who may foster and adopt.

• Supervision – As well as regular internal supervision sessions, CADA pays for up to five external supervision sessions for all staff members per year.

And much more!

ABOUT THE ROLE

CADA encourages applicants from a variety of backgrounds, we value a diverse workforce and pride ourselves on inclusivity. We offer internal employment and development opportunities.

The position comes under a co-location model with the embedded DFV Practitioner based in a police station working alongside the QPS Vulnerable Persons Unit. The primary responsibility of this position is to deliver quality case management activities as part of the Domestic Violence Intervention Response to maximise the safety of all families at risk. This position provides early intervention, risk assessment, safety skills, planning and information for families across Moreton Bay following Queensland Police Service (QPS) attendance to a domestic and family violence incident. To support people (predominantly women with children) who have experienced domestic and family violence (aggrieved persons). The position is not attending or responding to incidents of DFV with police. Referrals are made by police to the PRADO Practitioner and the majority of support is provided by way of phone support.

The practitioner may refer high risk domestic violence clients to the High-Risk Team (HRT) to collaboratively case manage and increase safety within the Integrated Service System.

QUALIFICATIONS

Possession of tertiary degree in social work, psychology, behavioural science, or other related field plus a minimum of 2 work years experience in a similar position.

CORE COMPETENCIES

• Demonstrates understanding of the nature, drivers and context of domestic, family and sexual violence and trauma

• Upholds dignity and value through healing centred engagement

• Manages risk, prioritising safety and recovery

• Commits to working as part of an integrated organisation and system

• Demonstrates a highly reflective and self aware approach

RESPONSIBILITIES

• Establish contact (predominantly phone based contact) with clients referred by QPS

• Ascertain contributing factors and prioritise client needs

• Conduct risk assessment and triage referrals

• Provide safety planning

• Provide information on relevant internal and external services

• Identify potential barriers to client engagement

• Liaise and advocate between linked services and the client

• Make follow up contact with client when required

• Carry out short term case management when required and review case progress

• Provide additional services on a needs basis

• Gain feedback from client on linked services

• Maintain an awareness of all relevant services provided by the community sector

• Work effectively with diverse communities within CADA’s catchment area to ensure that their cultural needs are met

• Collaborate with the PRADO Manager in the annual performance review process (including probation period)

• Liaise with CADA, Police, Child Safety, Corrections and the community sector in relation to improving service delivery, attending DVCAM fortnightly meetings

ORGANISATIONAL RESPONSIBILITIES

• Comply with CADA policies and procedures

• Maintain accurate client records and other data as required by CADA and funding body

• Work cooperatively and supportively as a member of a team to achieve the smooth and effective functioning of the service and the achievement of organisational and client goals

• Assist with the development of appropriate written resources in relation to domestic and family violence issues and prevention

• Participate in CADA events, staff supervision and mentoring, staff meetings and team building activities

• Assist in the development and facilitation of community education and training to raise awareness of domestic and family violence issues and to increase the capacity of the community and other workers in the region in responding to domestic and family violence

SELECTION CRITERIA

1. Tertiary qualifications relevant to the position and significant demonstrated experience of early intervention and primary prevention of domestic and family violence. This will include a working knowledge and understanding of the Queensland Domestic and Family Violence Protection Act 2012 and the dynamics of domestic and family violence.

2. Demonstrated experience case managing high risk clients and using interpersonal skills to conduct safety plans, referrals and meet the immediate risks and needs of the client, and experience working with QPS or Government organisation.

3. Ability to work in a demanding multi-disciplinary team environment to address the needs of women and families experiencing domestic and family violence, demonstrating a composed and reliable manner with minimal supervision. Proactively manage workload to a high standard.

4. Demonstrated experience and/or knowledge of innovative intervention practices including crisis response, trauma informed counselling, therapeutic, psycho-educational, community education and/or training with women and families particularly those who have experienced or witnessed domestic violence.

5. Demonstrated high level interpersonal, conflict resolution and communication skills (verbal and written) including computer literacy (MS Office Suite, Desktop).

6. Demonstrated ability to work effectively and sensitively with people from culturally and linguistically diverse backgrounds including Aboriginal and Torres Strait Islander people and a sound knowledge and understanding the issues which impact diverse communities in contemporary society.

ADDITIONAL REQUIREMENTS

• Undergo police protocol training

• National Criminal History Check, police check and police vetting

• Must inform CADA of any Domestic and Family Violence applications or orders naming you as respondent (current or in the past)

• Blue card for Working with Children (Queensland)

• Current Queensland Driver’s Licence

• Advanced Computer literacy (particularly with Excel)

To apply for this role, please submit a resume and no more than 2 page response to the Selection Criteria by 5pm, 9th October 2025.