About the role

Permanent full time opportunity to coordinate, manage and supervise the administrative support staff within Maternity Outpatients, Ngarrama and Maternal Fetal Medicine, whilst providing efficient, effective, and courteous administrative services to the unit. Provide advice and support and consult with the Clinical Directors and Nurse Unit Managers, other medical and nursing staff and the Manager, Administrative Services on service delivery, patient activity, human resources relating to the management of administrative staff within the unit.

About you

Our ideal candidate will be someone who can carry out the following key accountabilities in accordance with the Metro North Health's values:

• Provide leadership and supervision of staff workloads by ensuring an efficient rostering system supporting efficient and effective service delivery.
• Work as a Team Leader and a role model motivating staff working within a multidisciplinary team / unit to perform at their best and meet team, service line, and organisation objectives and having a comprehensive understanding of the core business of outpatient services.
• Identification of change methodologies to ensure clinic processes, policy and procedures meet the operational demands of the relevant Outpatient Departments.
• Work collaboratively with the Patient Options Liaison Officers (POLO's) to build and maintain knowledge of Medicare eligibility, Reciprocal Health Care Agreements, and ensure that policy and procedures are followed for administrative processes for patient classifications, i.e., Medicare Ineligible & Department of Veteran Affair (DVA) patients.

Health Equity

It is expected that all Metro North Health staff, including the incumbent of this role as a valuable member of the Metro North workforce, contribute to the health equity agenda and meet the intent of supporting the defined six actions that specifically meet the needs of Aboriginal and Torres Strait Islander people within the National Safety and Quality Health Service Standards (NSQHS), by actively supporting the elimination of racial discrimination and institutional racism; supporting increased access to health care; influencing the social, cultural and economic determinants of health; supporting the delivery of sustainable, culturally safe and responsive health services; and recognise the importance of working with Aboriginal and Torres Strait Islander peoples, communities and organisations to design, deliver, monitor and review the health and support services we provide.

Applications from Aboriginal and Torres Strait Islander people are encouraged and welcomed.

Benefits when working for us

• Rewarding career and development opportunities across a wide range of clinical and non-clinical areas
• Value driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance
• Flexible working arrangements and competitive salary rates with annual incremental increases
• Benefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging

Be part of a world-class, dynamic and growing health service that embraces technology and innovation, excellence in healthcare, quality teaching and cutting edge research. Metro North Health is committed to providing a diverse and inclusive workplace for all employees. We offer unique and rewarding professional development opportunities in a safe and flexible work environment with a focus on putting our people first. You can find out more about why it's so great to work at Metro North here: https://metronorth.health.qld.gov.au/careers

Find out about the role in more detail and how to apply in the attached Role Description.

APPLICATIONS RECEIVED VIA THIRD PARTIES (RECRUITMENT AGENCIES ETC.) WILL NOT BE ACCEPTED