Operations Supervisor

Ever dreamt of turning your love for travel and your passion for showcasing Australia into your everyday work? At AAT Kings, we turn that dream into reality, every single day.

AAT Kings Group stands as a premier tour provider specialising in Australia and New Zealand. As Australia’s foremost Tour Operator, we curate excursions to iconic destinations such as Uluru, Kakadu, The Kimberley, Milford Sound, and Franz Josef Glacier, offering unparalleled service to a diverse and global customer base.

The Role

We have a Full-Time position available for an Operations Supervisor to work at our Yulara Depot, to help bring the Red Centre to life! This is a chance to live and work in some of Australia’s most iconic locations and work within a tight-knit team.

Responsibilities:

Coordinate tour operations, including scheduling, logistics, and resource allocation.

Oversee and assist with the management of driver guides, bus cleaners, general hands and house keepers

Manage tour guides and drivers, ensuring they are prepared and equipped for each trip.

Maintain compliance with regulatory requirements, including safety standards and permits.

Handle customer inquiries and provide assistance throughout their journey.

Support the training and induction process for new tour staff members.

Perform administrative tasks such as booking management, data entry, and reporting.

Process staff timecards and other payroll documentation accurately and in a timely manner.

Collaborate with the management team to enhance tour offerings and improve operational efficiency.

Ensure accuracy and completeness of records related to tour information, passengers, and activities.

Qualifications:

Previous experience in tour operations, travel coordination, or a similar role.

Knowledge of local regulations and safety standards for tourism operations.

Excellent communication and interpersonal skills.

Strong organisational and time management abilities.

Proficiency in reservation systems and Microsoft Office Suite.

Ability to work effectively under pressure and adapt to changing priorities.

Desirable

Current HR Licence

Current Senior First Aid certificate

Current Vehicle Passenger Authority

Those with a travel/tourism background will be highly regarded.

What's in it for you

As a valued member of the AAT Kings team, you'll receive:

Comprehensive training, including National Parks Tour Guide Accreditation

Opportunities for career development

Shared staff accommodation arranged prior to your arrival - just pack the essentials!

Staff travel discounts for your family and friends

Relocation assistance if needed

Access to the Employee Assistance Program for support