Are you a dynamic, people-focused leader ready to take charge of a high-performing contact centre? MotorOne Group is seeking a Contact Centre Manager to provide hands-on support to the Commercial team, ensuring staff are equipped to meet KPIs and deliver professional, timely service to clients and their customers.

Why Join MotorOne?

• Be part of a well-established and trusted automotive group with a strong reputation in the industry
• Work in a supportive, people-first culture that values collaboration, recognition, and innovation
• Enjoy career development opportunities and ongoing professional growth

What's in it for you?

• Your leadership will directly shape team culture and customer satisfaction
• Career growth and professional development opportunities
• Competitive salary of $120,000 - $140,000 + super
• Join a collaborative team that celebrates wins, recognises effort, and supports one another.

As Contact Centre Manager, you will:

• Provide continuous coaching, mentoring, and "on-the-spot" feedback to Team Leaders, Supervisors, and Senior staff
• Manage escalations, resolving product and service issues within KPIs while ensuring alignment with business objectives
• Oversee workforce planning, recruitment, and staffing levels to keep operations running smoothly
• Monitor KPI performance, including email response times, call logs, escalations, and customer satisfaction (maintain 99% satisfaction)
• Ensure accurate reporting, audits, and compliance across all team activities
• Support the development of future leaders and deliver training for new and existing staff

Who Thrives in This Role?

• A dynamic and engaging leader that inspires confidence and motivates others
• Experienced managing a contact centre or customer service team with multiple reporting lines
• Skilled at resolving escalations quickly and professionally
• Excellent communication and relationship-building skills
• Organised and proactive, able to balance operational priorities with strategic team development
• Passionate about coaching, mentoring, and building a positive, professional team culture

If you're ready to lead a high-performing team, make a real impact, and be recognised for your leadership, this is your opportunity. Apply now and take your next career step with MotorOne Group.

How to apply:

• Submit your up-to-date resume with covering letter addressing your suitability to the role against the above selection criteria
• For any questions relating to this position, please contact Grace on (03) 8558 4444

At Horner we recognise the value of a diverse workforce and the creation of inclusive workforce cultures. We actively encourage applications from any background.

We provide reasonable adjustments for individuals with disability - please email [email protected] if you require an adjustment to be made during the recruitment process. Please note that applications or resumes sent to this email address will not be accepted or responded to.