Operations Manager – Accommodation Services (2 Hostels, 230 Guests)

Employer: Behome
Location: Surfers Paradise, QLD (Regional)
Salary: $70,000 – $85,000 + superannuation (commensurate with experience)
Position: Full-time, ongoing, weekend work

About Us

We operate two hostels in Surfers Paradise with capacity for approximately 230 residents, offering clean, safe, and community-focused accommodation for international students and working holiday makers. Our guests stay for at least 4 weeks. We pride ourselves on delivering a welcoming environment that feels like home.

About the Role

We are seeking an experienced Operations Manager (Accommodation Services) to oversee the daily functioning and smooth running of our two hostels. Reporting to the Hostel Manager and Directors, you will be responsible for coordinating staff, contractors, and resources to ensure excellent guest experiences and efficient operations.

This is a hands-on management role suited to someone with strong organisational skills and a background in hospitality or accommodation services.

Key Responsibilities

Oversee daily operations across two hostel sites (approx. 230 guests).

Supervise, roster, and support cleaning staff, tradespeople, and external contractors.

Manage procurement, supplier relationships, and stock levels.

Ensure compliance with safety, hygiene, and licensing regulations.

Monitor budgets, occupancy reports, and operational expenses.

Support the Hostel Manager by assuming full management duties two days per week, including guest relations, dispute resolution, and staff oversight.

Develop and implement systems to improve efficiency, cost control, and resident satisfaction.

Provide regular reporting to senior management.

Skills & Experience

Diploma or Bachelor qualification in hospitality, tourism, or business management OR at least 3–5 years’ relevant management experience in accommodation or hospitality operations.

Proven ability to supervise and coordinate staff and contractors.

Strong knowledge of compliance standards in accommodation or hospitality.

Excellent communication and leadership skills.

Ability to manage competing priorities across multiple sites.

High standard of spoken and written English.

What We Offer

Full-time, permanent role with opportunities for career progression.

A supportive, multicultural working environment.

The chance to make a meaningful impact on the experience of young international residents in Surfers Paradise.

👉 To Apply:
Please submit your resume and a cover letter outlining your relevant experience and why you are the right person for this role.