• Utilise your technological expertise to provide support and advice to the Civil and Enforcement Services branch
• A Fixed-Term, Full-Time opportunity to work with a high-performing and passionate team in the Victorian Public Service for 12 months
• VPS Grade 4: $97,955 - $111,142 plus superannuation.

About the Department

At the Department of Justice and Community Safety, we're looking for people who want to make a difference. People who take pride in their work. People who get things done. People who are committed to making Victoria a safer place.

We embrace diversity and strive to have a workforce that reflects the community we serve. We're all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation, or cultural background. If you think you can do the job and would be a good fit for our department, we'd love to hear from you.

The department is committed to the safety and wellbeing of children and recognises that children's rights need to be respected, their views welcomed and valued, and their concerns taken seriously and acted upon.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.

For more information on working with us and our recruitment process, please visit justice.vic.gov.au/careers

We're proud of the important work we do across Victoria.

About the Business Unit:

Civil and Enforcement Services (CES) is a business unit within the Courts Civil and Criminal Law group at the Department of Justice and Community Safety. CES is responsible for the collection and enforcement of fines and civil debt judgements in Victoria.

Digital shapes how Fines Victoria connects with the community, delivering secure, accessible and user-centred online services. The team works closely with business units to design and implement digital solutions that improve user experience, support business objectives, and enable data-driven decision making. By providing direction on and managing platform operations, content, analytics, and continuous improvement initiatives, Digital ensures digital platforms are best practice, reliable, and compliant, while driving innovation to meet evolving business and community needs.

About the Role

We are seeking an energetic, proactive Digital Advisor who thrives on collaboration and brings a positive, solutions-focused attitude. Insights-driven and user-centred, you will combine curiosity, creativity, and a passion for using digital tools, technology, and analytics to enhance customer experience and support business objectives.

The role will contribute to high-quality, best-practice content, experience, functionality, and overall operations of digital platforms, delivering on the product roadmap by identifying, prioritising, and implementing initiatives that are efficient, effective, and aligned to organisational needs.

Some of your duties will include:

• Delivering best-practice, secure and accessible digital platforms that enhance customer experience and achieve business objectives
• Harnessing data and insights to evaluate performance and drive measurable improvements
• Collaborating with business units and vendors to design and deliver high-quality digital solutions
• Supporting operational activities, including reporting, digital content, CMS publishing, release preparation, and performance monitoring

To learn more about this role, please read the attached position description.

About You:

As our ideal candidate, you will possess:

• Good understanding of digital technologies and best-practice digital user experience, digital content, development, analytics, and web standards including accessibility
• Proven ability to manage product and support backlogs and roadmaps to deliver high-quality digital initiatives on time, balancing scope, quality, and value
• Experience in insights-led customer journey development to identify, prioritise, and deliver features and enhancements that improve search performance, content quality, and overall usability
• Strong stakeholder management and presentation skills, with the ability to elicit requirements and provide authoritative advice while exercising good judgement, creativity, and innovation in a fast-paced environment.

Qualifications/Requirements:

Mandatory

• Tertiary qualifications in relevant field or relevant experience

Desirable

• Training and/or certifications in digital technologies
• Experience with Atlassian product suite, Google Analytics and CMS, CRM and UX platforms
• Knowledge of digital standards (e.g. WCAG 2.2) and mobile-first design

How to Apply:

Please click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.

The successful candidate will be required to undergo pre-employment checks which may include reference checks, national police checks and misconduct screening. Dependant on the role, other checks may include VicRoads checks, drivers licence checks, medical checks, Working with Children Checks, and Declaration of Private Interests (for executive and responsible officer roles).

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.

IMPORTANT INFORMATION:

CHILD SAFE STATEMENT OF COMMITMENT:

The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.