About the organisation:

We’re a long-standing community services organisation supporting people right across Central Queensland. From city centres to remote communities, our mission is to walk alongside individuals and families facing complex challenges such as homelessness, housing instability, financial hardship, and disadvantage. Our values are grounded in dignity, respect, and cultural safety, and our team is passionate about building pathways to safe housing and stronger communities.

About the role:

As a Homelessness Case Manager, you’ll provide vital support to people who are homeless, at risk of homelessness, or struggling to sustain their housing. This role is all about building trust and working alongside participants to create case plans that are practical, person-centred, and sustainable. You’ll support people across a variety of settings, including homes, temporary accommodation, supported housing, and community spaces, always ensuring services are delivered with dignity, persistence, and respect.

In this role, you’ll assist participants with immediate crisis needs while also helping them access housing, health, financial, and specialist support services. You’ll advocate on their behalf, connect them with education and employment pathways, and foster opportunities for social and community participation. Collaboration is key. You’ll work closely with tenancy teams, local services, and government departments to ensure participants can not only access safe housing but sustain it long-term.

About you:

• Certificate IV in Community Services (or related field) with 2+ years’ relevant experience.
• Demonstrated ability to develop case plans that achieve clear outcomes.
• Knowledge of the challenges faced by Aboriginal, Torres Strait Islander, and CALD communities.
• Understanding of Domestic and Family Violence, Child Protection legislation, and referral pathways.
• Strong interpersonal, communication, and negotiation skills with the ability to build trust quickly.
• Experience working with diverse stakeholders including government, community organisations, and local services.

Additional info:

• Based in Longreach, Central Queensland
• Level 4 under SCHDSI Award $88,372 (Plus Super & NFP SPB's)
• Must be eligible to work in Australia, with all relevant employment checks completed (e.g. current Blue Card and Yellow Card).
• Full COVID-19 vaccination and a valid Queensland Open Driver’s Licence (or equivalent).
• Willingness to travel as required.
• Mobile phone capable of using security apps for multi-factor authentication.

Please click APPLY attaching your CV if you'd like to hear more about this role, alternatively you can apply direct to [email protected] or call Chris on 0432 029 523