Step into a role that’s all about taking action, where you’ll navigate negotiations and learn technical aspects of the claims process. If you pride yourself on delivering fantastic customer service, and are seeking a challenging and rewarding opportunity, exploring the role of a Recoveries Advisor could be a fantastic next step for you.

About The Role

As a Recoveries Advisor in our Third Party Care team you will play a key role in supporting vulnerable people that has been involved in an accident, helping them through difficult situations and working with them directly, to find fair solutions. Your goal will be to listen, understand, and help reach a resolution that benefits everyone involved. You will work closely with our clients and Third Parties throughout each stage of the claims process, helping to meet important milestones and keep everything on track. This is a full-time, Monday to Friday role, based onsite at our Sippy Downs office.

About You

• Committed to delivering outstanding customer experiences
• Excellent verbal, written, and interpersonal communication skills
• Experience in administration, with high attention to detail, is beneficial
• Showcases strong negotiating skills and high levels of empathy
• Demonstrated ability to manage conflict and resolve disputes confidently and effectively
• Skilled at multitasking and thrives in a high-performing team environment
• Knowledge of the insurance claims process is a plus, but not required

Don't tick all the boxes? No worries!

We understand the value of transferable skills and with every Youi journey as unique as you are, we encourage you to apply if this role speaks to you!

Why Youi?

We challenge the status quo. We're not your typical insurance company. We pride ourselves on our diversity and individuality, both among our employees and the customers we serve. We believe that it is the unique combination of skills, perspectives, and experiences of our people that makes us truly stand out.

Perks and Benefits

• Great work/life balance with set start/finish times
• 22 days annual leave, plus volunteer leave, and yearly salary reviews
• Career progression opportunities – we believe in promoting from within
• Paid induction training and ongoing career development
• An awesome work culture that encourages creativity and celebrates diversity
• Ideally located surrounded by numerous eatery and retail options
• An award-winning reward and recognition program
• Discounted insurance products
• Discounted gym memberships through Fitness Passport
• Free skin checks, flu jabs, and wealth mastery sessions
• Onsite barber, brow bar, massage therapist, mobile mechanic and car detailing
• End of trip facilities
• Casual dress code

Ready?

If yes, then so are we! At Youi, we redefine insurance, and our team is as diverse as our approach. As we continue to grow, we remain consistent in delivering exceptional insurance solutions across various products and channels. Our values—dynamic, human-focused, honest, and passionate—shape a culture that stands out. Join us and be part of a team that's reshaping the insurance landscape.