Account Director – JRNY Digital

Are you the kind of leader who thrives on building long-term client relationships, creating structure and making sure clients stay for years (not months)? You get a buzz from watching retention metrics climb, contracts lengthen and lifetime value (LTV) grow month after month.

Or maybe you’re at another agency right now where it’s all about quick wins and churn-and-burn sales. The promises don’t match the delivery, clients leave in a few months and no one seems to care about retention. You’re fed up with the BS, politics and short-term thinking — and you know you’re capable of so much more.

Then we’ve got some exciting news for you.

We’re looking for an Account Director at JRNY Digital.

Here’s what the role looks like:

Own and grow key client relationships across service-based and e-commerce brands.

Build and execute strategic account plans that drive retention and LTV.

Lead quarterly business reviews and communicate performance insights that matter.

Mentor Account Managers and guide them to hit retention KPIs.

Align with delivery teams (Paid Ads, SEO, CRO, Creative, Web) to deliver seamless client experiences.

Spot risks early, resolve challenges and protect relationships.

Drive adoption of new services and increase account value over time.

Help us build the systems, dashboards and frameworks that measure and scale retention.

What we’re looking for:

5+ years in agency client services or account leadership.

Proven ability to retain and grow accounts in a fast-paced environment.

Strong commercial awareness and ability to connect client goals to revenue growth.

Strategic thinker who can zoom out but also roll sleeves up when needed.

Confident communicator at C-suite level and natural relationship builder.

A coach/mentor who gets genuine satisfaction from developing others.

Calm, solutions-focused and thrives under pressure.

Who we are:

At JRNY Digital, we’re not your typical agency. We don’t churn and burn clients. We don’t build a business on white lies or smoke and mirrors.

We’re obsessed with results but not at the expense of our team or our values. We do honest business with good people. No politics. No hidden fees. No running the business like a dictatorship.

We’ve generated over $300M in client revenue — but more importantly, we’ve built long-term partnerships. That’s what we stand for: sustainable growth, transparency and impact.

Here at JRNY, we’re on a mission to re-define what an agency can be. We want the best talent in the world to do their best work here — and we’ll back you with autonomy, support, and the opportunity to make a real difference.

Why join JRNY?

Lead the client services function of a fast-scaling agency.

Play a direct role in increasing retention and LTV — our most important levers.

Work with ambitious brands across services and e-commerce.

Join a no-BS, performance-first culture.

Salary: $100K–$120K + super, with long-term progression and bonus incentives.

So, if you’re ready to take ownership of retention, lead clients and teams to long-term success, and finally work in an agency that values results and people — send us your application.

We’re excited to meet you.