Join our thriving team at SilverWater Plumbing & Electrical As a customer service reprasentative (CSR) at our Yennora office. You will be the first point of contact for our valued customers, ensuring their needs are met with exceptional service and care. This is a full-time role with opportunities for growth and development. The Ideal candidate will have a background working in a trade/plumbing business.

About the Role

Silver Water Plumbing is currently seeking a self-motivated, enthusiastic and reliable staff member to fill an administrative role for customer service & operations support in a Full-Time capacity. You will be working from our brand-new office space in Yennora which is only a 5-minutes walk from the local train station. Reporting directly to the Office Manager, you can expect to be highly involved in operational administration, customer service support and attending to customer enquiries.

Key Responsibilities:

Answering customers' enquiries via phone and email by applying your friendly and engaging interpersonal and communication skills.

Dealing with incoming and outgoing phone calls.

Interacting with customers and conducting payment collections.

Helping the Office Manager with administrative support and dealing with various other parties.

Following up on quotes when required

Talking with plumbers on the road about job requirements and expectations.

Providing requested reports to management.

Data entry and file creation via our internal CRM system - Service Titan

What's on offer?

Job Security- Work 38 hours per week and be part of a stable and highly reputable plumbing company with over 20 years experience in the industry.

Great Salary with incentives- Earn a great income and be rewarded for your contribution.

Monthly Team BBQ'S- Get to know the team and be apart of a great culture.

Opportunities for paid training to constantly improve both professionally and personally.

Required Skills and Qualities

The successful candidate for this role should possess the following:

A professional and friendly phone manner.

A positive can do attitude.

Proficiency in the Microsoft Office Suite (including Excel, Outlook, Word and Power point)

Outstanding written and verbal communication skills.

Accurate and quick typing and data entry skills.

Be reliable, accountable and professional

Have excellent organizational and time-management skills.

Have the ability to work under pressure and keep to tight deadlines.

Beneficial Skills and Qualities

Although not essential, if you have any of the following skills it would be great:

1 or more years of working for a trade business

2 or more years of office admin and customer service experience

Experience with the Service Titan job management software preferred

Summary

Silver Water Plumbing are after a reliable, friendly and ambitious Customer Service Representative to help with the running of our business. We look forward to you becoming a valuable member of our team.

If you’re interested in working for an award-winning company where you are treated with respect and your contributions are valued, please apply for this position through Seek with your cover letter and resume.

Thank you for your time.