The opportunity

Join the team at McGuire Hotels' RQ's Tavern in Robina, Queensland as a casual Gaming Staff member. In this role, you will be responsible for providing exceptional customer service and ensuring the smooth operation of the gaming facilities within the tavern.

Key responsibilities

Provide friendly and efficient service to all customers in the gaming area

Ensure the gaming machines and related equipment are well-maintained and functioning properly

Assist customers with the use of gaming machines and respond to any queries or issues they may have

Monitor gaming activities to ensure compliance with relevant regulations and internal policies

Assist with the reconciliation of gaming machine cash and the completion of relevant paperwork

Contribute to the overall positive atmosphere and experience for customers within the tavern

What we're looking for

Previous experience working in a customer service or gaming-related role, preferably within the hospitality industry

Strong communication and interpersonal skills, with the ability to provide excellent customer service

Familiarity with the operation and maintenance of gaming machines and related equipment

Knowledge of relevant gaming regulations and responsible gambling practices

Commitment to working as part of a team to contribute to the overall success of the venue

Availability to work a variety of shifts, including evenings, weekends and public holidays

What we offer

As part of the McGuire Hotels' team, you'll enjoy a friendly and supportive work environment, opportunities for career development, and a range of employee benefits, including discounts on food and beverages. We are committed to creating a diverse and inclusive workplace, and we welcome applications from candidates of all backgrounds.

If you're passionate about providing exceptional customer service and want to be part of a dynamic hospitality team, we'd love to hear from you. Apply now to join the team at RQ's Tavern!