Make a difference for people seeking therapy, using expert communication over the phone to direct and book them in for genuinely impactful help

Have a meaningful impact working with a high volume of clients in the initial stage of their help-seeking journey

Use your advanced communication skills to provide genuinely helpful solutions for clients

Be recognised for your exceptional performance with additional monthly bonuses and weekend shift bonuses

Work with authentic and talented people who will support you to grow as a person

A positive impact where it matters.

We're a values-driven group of professionals with a culture of excellence and we're relentless in our passion for making real impact in the worlds of people brave enough to seek help and health for themselves.

Every day, people take the big step to call us, while navigating their way through a broad range of challenges and circumstances. This initial contact is a crucial part of the help-seeking process and the intake team wholeheartedly recognise the significance of this moment. The intake team are the lifeblood of our organisation and are held in high regard as they set the tone for clients engaging in our service.

Your primary responsibility will involve speaking on the phone to many different types of people seeking mental health support, recommending a suitable therapeutic fit for the client, and empowering them to book an initial appointment with a quality assured therapist from our network of private practices. You can learn more about our service by visiting www.lifesupportscounselling.com.au.

Our intake call centre office is based in Balwyn, Melbourne and this is an office-based only role.

The intake team work across a 7-day roster during the hours of 8am-8pm Monday to Friday and 9am-5pm on weekends. This role is ideal for someone who is looking for flexibility during the week, as we are especially looking for team members who can regularly work evening shifts (finishing at 8pm) and weekend shifts. Our current team members work anywhere between 8-30 hours a week, depending on individual preference and availability.

As an intake consultant, a meaningful impact looks like:

Building trust quickly with clients over the phone and email

Simplifying complex information to make the process simple and achievable

Tailoring your approach and recommendation so that each client feels confident in making the best decision for their specific needs

Applying problem-solving skills and directive communication to navigate personal and practical barriers that might prevent clients from getting therapeutic support

Using your energetic and intuitive communication skills to activate clients into taking a step forward into action

Identifying efficiencies and optimising your workflow so that you can assist as many people as possible while maintaining a high standard of care

Completing administrative duties efficiently and accurately to ensure the experience of attending a first counselling appointment is effortless

Are you the right fit? (Key Selection Criteria)

As a successful Intake Consultant, you:

Are an energetic communicator and have an engaging phone manner

Are driven to achieve excellence: experience in meeting and exceeding high performance standards

Will thrive working autonomously in a fast-paced, highly principled and growth-oriented team environment

Can think on your feet and quickly troubleshoot problems

Relish asking for, receiving, and offering constructive feedback to meet personal bests

Exhibit a high level of emotional intelligence in looking after clients and caring for yourself; know-how in optimising one's own mindset and health to achieve great communication with others

Confidence using digital tools, CRMs and software in a fast-paced environment

Demonstrate strong multi-tasking skills and attention to detail in efficiently managing competing demands in a high-volume environment

No qualifications or background in the field of mental health are necessary as we do not complete a clinical intake interview or provide any therapeutic intervention. Success in the role requires the highest standards of client care and communication expertise. We are so passionate about cutting through the confusion of navigating the mental health industry, so we are looking for sharp, clear, energetic and engaging communicators who care about making impact to join our team! All other training is provided in the role.

When considering if this role is the right fit for you, please note that the intent to help others is indeed required and commendable, however, this is only part of the equation in providing successful outcomes for help-seekers. This role is in a fast-paced work environment where sharp communication, strong problem solving abilities, resilience to rejection, and the ability to be self-reflective are the key skills to success and impact.

What makes Life Supports Counselling unique?

Intake Consultants are highly esteemed and valued within the business, as it is not an easy role but it has a huge positive impact when done well.

Attractive no cap incentives will be paid based on exceptional performance in addition to the flat hourly base rate of $33.

We are a small and collaborative team who are invested in each other’s success. You’ll be working with values-driven people who genuinely care about achieving our mission together, in a dynamic and ethical work environment. We are proud of our collegial culture.

The intake team positively impacts the lives of our community every day by growing the private practices of our network of highly regarded therapists, and providing clients with the highest quality service.

You’ll have access to one-on-one check ins and performance coaching with a Team Leader who values your unique contributions and cares about facilitating your growth.

Ready to join our team?

We'd love to hear from you. To be considered, please email your application directly to [email protected] and follow the below instructions:

Attach your resume.

Send us a short voice recording (no longer than 3 minutes) introducing yourself and answering the 2 questions below. This role is all about connecting with people over the phone so we don't need a traditional cover letter. Instead, we'd love to get a sense of your natural communication style, it's not about having the perfect answer!

Question 1) What interests you about this role?

Question 2) What do you think matters most to the people calling our service?

Simply go to https://vocaroo.com/ and click the record button to record a voice note. When you're done, click "Save & Share" to generate a link. Include this link in your email to us.

Please do not call our intake line - this is for our clients seeking help. Hopefully, this advert has given a detailed insight into the role, but if you still have any questions, email us at [email protected]

Whenever this advert is live on Seek, we are accepting applications. All candidates will be contacted either way with the outcome of your application.