OPERATIONS MANAGER - Suburban Southside Canberra

Join our team as a hands on leader and help us build something special in the heart of our local community.

We're an independently-owned group in suburban Canberra looking for a genuine leader who shares our love for exceptional coffee, quality food, and authentic customer connections. Help us lead our teams to the next level. Nurturing & supporting our Baristas to compete in coffee competitions, creating garden beds, pickling, fermenting and bottling our own produce, working with our Head Chef to create a calendar of Community Events. If you're passionate about provenance, believe in transparency over upselling, and want to create a workplace where everyone thrives - we'd love to meet you.

## About Us

- Small, community-focused cafes

- Built on trust, transparency, and genuine passion for our produce

- We prioritise getting to know our locals and regulars

- Quality and provenance matter more to us than quick profits

- Looking to grow with the right person leading our team

## What You'll Do

- Lead by example in delivering exceptional customer service that builds lasting relationships

- Foster a positive, supportive workplace culture where your team feels valued

- Manage day-to-day operations while maintaining our high standards

- Share your knowledge and passion for coffee and food with both staff and customers

- Build and mentor a team that reflects our values

- Implement training programmes

- Proven ability to meet budgets

- Demonstrated experience managing operational budgets, controlling costs, and achieving financial targets in a hospitality environment

- Handle rostering, inventory, and operational tasks using POS systems and Microsoft Office applications

- Experience with hospitality POS systems (Square, Lightspeed, Redcat, etc) and intermediate Microsoft Excel skills for inventory management and reporting

- Connect with our local community and help grow our regular customer base

## Who You Are

- Genuinely passionate about coffee, food, and their origins

- Natural leader who inspires and supports their team

- Values building authentic customer relationships over sales targets

- Experience in hospitality management (specialty coffee/food background preferred)

- Minimum 3-5 years experience in hospitality management, with operations management experience preferred

- Minimum 3-5 years hospitality management experience, including direct supervision of 5+ team members and experience with staff training and development programmes

- Available Thursday through Sunday (4-day working week)

- Someone who leads with integrity, transparency, and positivity

- Understands that great culture starts from the top

- Eligible to work in Australia with appropriate visa status

- Clean criminal background check required

- Knowledge of workplace health and safety regulations

## What We Offer

- Competitive salary

- Free on-site parking

- Staff meals provided

- Opportunity to grow with a passionate, values-driven business

- Professional development opportunities in coffee and food education

- Flexible, supportive work environment

## Ready to Join Us?

We're looking for someone who sees this as more than just a job - someone who wants to be part of building something meaningful in our community. If this sounds like you, we'd love to hear your story.