Company Overview:

Australian Piano Warehouse is Australia’s largest piano retailer, dedicated to providing exceptional quality new and used pianos alongside unparalleled customer service. With a rich history of serving musicians and enthusiasts, we pride ourselves on offering a diverse selection of pianos, from grand pianos to digital keyboards, catering to musicians of all levels.

Position Overview:

We are seeking a motivated and talented Casual/Full Time Piano Salesperson to support our Melbourne stores (South Melbourne / Blackburn). The ideal candidate will have a passion for music, be able to demonstrate the piano, be a team player, and skills to help drive sales and deliver an outstanding customer experience.

Key Responsibilities:

Sales Support: Assist the team in achieving sales targets by engaging with customers, offering guidance, and sharing product knowledge to help drive sales.

Customer Service Excellence: Ensure that every customer receives exceptional service by greeting and assisting customers, answering enquiries, and resolving any issues or concerns in a timely and professional manner.

Visual Merchandising: Help with creating visually appealing displays to showcase our range of pianos and accessories, ensuring that the showroom maintains a clean, organised, and welcoming environment.

Operational Support: Assist with day-to-day store operations, including opening and closing procedures, cash handling, and ensuring compliance with company policies and procedures.

Customer Relationship Management: Build and maintain strong relationships with customers, addressing any concerns or issues promptly and ensuring a positive shopping experience.

Qualifications:

Previous retail experience.

Passion for music.

Excellent customer service skills, with a focus on building long-term relationships with customers.

Strong organisational and multitasking abilities.

Flexibility to work across a 7 day roster.

Speaking Mandarin is a bonus, but not essential.

Benefits:

Competitive remuneration + commission structure.

Opportunities for career growth and advancement within the company.

Join our team and be a part of a passionate and dedicated community committed to sharing the joy of music through exceptional pianos and outstanding customer service. Apply now!