• Permanent | Full Time
• Location - Toowoomba, QLD 4350
• Salary - $90K + Super + Salary Packaging benefit
• Make a meaningful difference to the lives of young Australians in need

Life at Mission Australia
When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we're building hope and possibility for all. Find out more about us and our purpose.

Your Opportunity: Support People into Safe, Secure Housing
Join our team as an IHR Case Worker and make a real impact by supporting singles, couples, and families experiencing or at risk of homelessness. In this role, you'll provide flexible, person-centred support to help clients access immediate housing options and transition into long-term, secure accommodation.

You'll work collaboratively with internal teams and external partners to apply early intervention strategies, strengthen tenancy skills, and reduce housing stress for vulnerable individuals and families.

Key Responsibilities:

• Provide person-centred case management to clients accessing immediate housing responses.
• Support clients to transition from short-term accommodation into long-term, sustainable housing.
• Apply early intervention approaches to prevent homelessness and reduce tenancy stress.
• Collaborate with internal teams and external services to coordinate wraparound support.
• Build strong relationships with clients, empowering them to develop the skills needed to maintain tenancies.
• Maintain accurate records and contribute to service reporting and evaluation.

Requirements for Success:

• Relevant degree with at least 1 years' experience or less formal qualification with substantial years of relevant experience
• Strong understanding of housing systems and tenancy support.
• Skilled in managing complex caseloads and delivering therapeutic interventions.
• Professional approach with the ability to maintain clear boundaries.
• Experience working with diverse stakeholders and service providers.
• Excellent communication, administrative, and organisational skills.

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your benefits

• Rewarding work - every day you know you're making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities
• Opportunity to purchase additional annual leave
• Extra leave including Mission Australia Thank You Day & Work Anniversary Day off

Our culture
Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you're skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application, please email [email protected] or visit our Careers page for additional contact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at [email protected]

Find out more about a career with Mission Australia.

How to apply

Click 'Apply' and send your application today!

As a committed Circle Back Initiative employer, we will respond to your application.

Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you.