Customer Service Banking Specialist

Customer Service Specialist

Mascot Hybrid - role

Join a Purpose-Driven Bank in Mascot

Are you passionate about helping people and making a difference? Become part of a values-led organisation that puts customers first and supports ethical banking practices.

Your Role: Customer Service Consultant
As the first point of contact for our customers, you'll deliver outstanding service and support across a range of personal finance solutions. You'll play a key role in promoting banking products, resolving queries, and contributing to the success of our Customer Division.

Key Responsibilities:

• Build lasting relationships by understanding and responding to customers' financial needs
• Handle inbound enquiries across general banking, credit cards, loans, home loans, and online banking
• Promote relevant banking products and refer specialist enquiries where needed
• Manage daily transactions with accuracy and attention to detail
• Support branch operations and foster a collaborative team environment
• Open new customer accounts in line with internal procedures and regulatory standards
• Represent our values and commitment to ethical banking in every interaction

What You'll Bring

• Previous customer service experience (financial services experience is a plus, but not essential)
• Excellent communication and interpersonal skills
• Ability to build rapport quickly and effectively
• A proactive, team-oriented approach
• Confidence using technology and banking systems
• Flexibility to work a rotating roster (Monday-Friday 7am-7pm) and one Saturday per week (9am-5pm from home, with penalty rates)
• Australian Citizenship or Permanent Residency

What's in It for You?

• Competitive Salary: $65K-$70K + 13% - 14% super (based on experience)
• Hybrid Working: Enjoy a flexible model with 2 days working from home
• Training & Development: Comprehensive onboarding and ongoing learning opportunities
• Career Progression: Access to structured development pathways
• Community Impact: Paid volunteer leave to support causes that matter to you

Ready to make a meaningful impact in banking? Apply now and be part of a team that values integrity, service, and community.