Customer Service manager

Customer Service, Onboarding & Compliance Manager

Sydney, New South Wales, Australia (On-site)

We're a fast-growing fintech company looking for a proactive and experienced
Customer Service Onboarding & Compliance Manager
To lead our Customer Service team and ensure a seamless onboarding experience for business clients. This role is perfect for someone who thrives in a dynamic environment and is passionate about customer success and compliance excellence.

Key Responsibilities

• Lead and manage the customer service team, fostering a high-performance and customer-first culture.
• Oversee the end-to-end onboarding process for B2B clients, ensuring smooth transitions and strong client engagement.
• Ensure all onboarding and service activities meet compliance and regulatory standards.
• Collaborate with Sales, Product, and Legal teams to streamline onboarding workflows and resolve client issues.
• Develop onboarding materials, training guides, and FAQs to support clients and internal teams.
• Monitor team performance, customer satisfaction, and process efficiency, driving continuous improvement.

What You'll Bring

• Proven experience in B2B customer service, onboarding, and compliance-ideally in fintech or financial services.
• Strong leadership skills with experience managing customer service teams.
• Excellent communication, problem-solving, and stakeholder management abilities.
• Understanding of regulatory requirements and risk management.
• Comfortable working with CRM systems and onboarding platforms.

Why Join Us?

• Be part of a purpose-driven fintech company reshaping financial services.
• Lead a passionate team and make a real impact on customer experience.
• Competitive salary, flexible work options, and career development opportunities.