About us

UPG, Trimble’s Authorised Distribution Partner, has been helping organisations in the South Pacific gather, analyse and use geospatial data for more than 135 years. From urban and outback Australia to the shores of Papua New Guinea, we work with the world’s leading technology suppliers to deliver solutions that specifically meet our customer’s needs across industries including land surveying, construction, utilities and local government, mining, waste management and field services management.

We are part of a long established but constantly evolving group of companies made up of people with a huge diversity of skills and cultural backgrounds. What we share is a genuine pride and enthusiasm for what we do and a commitment to celebrating our successes.

About the role

The role of the Technical Consultant – Rail Solutions is to provide high quality support and training to ensure customers are maximising the benefit of using their Trimble Rail solutions and those from across the wider Geospatial portfolio.

The role is both internal and external facing, it's focused on supporting our Geospatial sales team and delivering an excellent customer experience to our client base.

Day-to-day responsibilities include:

Maintain current technical knowledge of all Geospatial solutions with a focus on our portfolio of rail solutions

Provide technical support and training to new and existing customers

Promptly respond to logged service requests from your assigned CRM queue

Follow support requests through to resolution, seeking additional technical support from your colleagues where required

Update and maintain accurate customer records ensuring all activity is recorded and reminders are set for follow up tasks

Travel to site where required to assist customers with complex support issues

About you

Tertiary qualifications in Geospatial Science, Geospatial Information Science or similar

Genuine interest in the product, with a commitment to deepening product knowledge and technical expertise

Willingness to travel locally and interstate to perform your usual role

Why choose us?

We are very motivated to get the right person onboard for this key role, so we are offering an attractive salary package, including discretionary incentives. Other benefits include ongoing training and professional development, attractive leave benefits and a focused and supportive work environment where your input will be valued and rewarded.

To apply, please submit your current CV and a short cover letter detailing your interest in the role. We look forward to hearing from you.