Legal Officer

Clerk Grade: 7/8

Annual Salary Range: $113,574 - $125,720 + superannuation

Employment Type: Temporary (up to 2 years), Full-Time

Location: Sydney CBD

The Organisation

The Independent Review Office (IRO) is an independent Agency established under the Personal Injury Commission Act 2020. Samantha Taylor PSM is the current Independent Review Officer who supported by an Executive Team.

The functions of the IRO include:

• finding solutions for persons injured at work or in motor vehicle accidents with complaints about their insurers.
• manage and administer the Independent Legal Assistance and Review Service (ILARS)
• conduct inquiries into matters arising in connection with the operation of the Personal Injury Commission Act 2020 and the workers' compensation and motor vehicle accident legislation.

For more information about the IRO click here

About the Role

The role works alongside Principal Lawyers and Paralegals in the assessment of applications for grant assistance in the Independent Legal Assistance and Review Service (ILARS).

Key accountabilities:

• Provide a range of legal functions to support the ILARS Grant process.Monitor and implement improved office systems, procedures and methods to facilitate efficient team/unit operations and support continuous improvement.
• Respond to enquiries and escalate and redirect issues as required, to ensure the provision of accurate information and quality customer services to stakeholders and service providers.
• Provide case support to ensure effective delivery of services.
• Provide legal and non-legal administrative support to optimise efficiency and support the delivery of quality outcomes.
• Support a range of project, policy and other program initiatives to ensure agreed outcomes are achieved on project plans, milestones and deliverables.

To be considered for the role, you must have:

• Preferably at least 2 years practical expertise in NSW workers compensation law and procedure
• Up-to-date sound knowledge of the NSW workers compensation system, legislation, and reform process
• A current legal practising certificate
• Strong computer and technical skills including Microsoft Office suite

Challenges

• Keeping up to date with the range, pace and complexity of information and knowledge required to deliver quality service in a complex and changing environment
• Maintaining up-to-date knowledge of the relevant legislation and case law while understanding and responding to diverse business needs and priorities
• Making sound policy-based decisions in a fast-paced working environment
• Working in a team
• Balancing competing demands of service delivery and meeting organisational outcomes

What we need from you:

To start your journey towards joining the IRO please click on the apply link and attach your resume (max 5 pages) and cover letter (max 2 pages).

Please note that successful candidates will need to complete additional assessments as part of this recruitment process

Role is temporary (up to 2 years - with the possibility of extension or conversion to ongoing)

Salary Grade 7/8, with the base salary for this role starting at $113,574 base plus superannuation

Click Here to access the Role Description.

For enquiries relating to recruitment please contact Meg Rapley via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Wednesday 24 September 2025 at 9:59am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process